Supervisor at Care Gate Pharmacy & Store

Care Gate Pharmacy & Store is a reputable retail establishment located at Apo Resettlement, Abuja, and dedicated to delivering quality products and exceptional community-based pharmaceutical services. We provide a comprehensive range of medicines, health essentials, personal care items, and everyday consumer goods, ensuring our customers receive accessible, reliable, and professional service at all times.

With a strong commitment to customer care, safety, and ethical practice, Care Gate Pharmacy & Store upholds the highest standards of professionalism, offering trusted pharmaceutical guidance, prompt service, and a welcoming shopping experience for individuals and families within the community.

We welcome dedicated, service-driven individuals who are passionate about customer care and community wellbeing to join our growing team and contribute to our mission of delivering quality service to filled in the followingpositions.

We are recruiting to fill the position below:

Job Title: Supervisor

Location: Apo Resettlement, Abuja
Employment Type: Full-time

Responsibilities
Sales Floor Operations & Compliance:

• Open and close the sales floor following approved procedures and checklists.
• Monitor day-to-day floor activities to ensure staff efficiency, proper staff coverage, and customer flow management.
• Ensure full compliance with company policies on hygiene, dress code, punctuality, security, and break times.
• Maintain a safe, clean, and welcoming shopping environment always.

Customer Service & Sales Support:

• Ensure all staff deliver excellent customer service, greeting, assisting, and resolving customer queries professionally.
• Handle escalated complaints, refunds, exchanges, and special customer requests in line with company policy.
• Gather feedback and propose ideas to improve service quality, reduce product damage, and increase sales.
• Support in product promotions by allocating space and assisting merchandisers with display setup and promotional materials.

Inventory & Shelf Management:

• Conduct routine shelf inspections to ensure proper arrangement, accurate pricing, and removal of expired/damaged or misplaced products.
• Work with inventory and procurement teams to address stock shortages, replenishments, or overstocks.
• Ensure that storage rooms are clean, organized, well-lit, and pest-free with proper stock stacking and labelling.
• Monitor competitor pricing and stock strategies and provide improvement suggestions.

Staff Supervision & Training:

• Assign daily tasks to sales reps, shelf attendants, cashiers, and cleaners, and monitor performance.
• Train and mentor new staff on store policies, safety practices, and customer service expectations.
• Enforce attendance using the biometric system or manual registers and follow up on lateness or absenteeism.
• Conduct basic performance appraisals and give feedback to staff for improvement.

Equipment & Facility Oversight:

• Perform routine checks on POS terminals, computers, printers, generators, lighting, air conditioning, and other work tools.
• Coordinate minor repairs and maintenance, and ensure availability of supplies such as cleaning materials, ink, tagging tools, etc.
• Ensure all staff tools and shared equipment are used correctly and responsibly.

Security & Loss Prevention:

• Monitor staff and customers to prevent theft, shoplifting, and misuse of company resources.
• Review security footage where necessary and report any suspicious activity.
• Ensure all regulatory visitors are properly received, verified, and reported to management before engagement.
• Serve as a whistleblower in cases of fraud, sabotage, or misconduct, identity will be protected and reward considered if report is confirmed.

Reporting & Communication:

• Submit daily or weekly reports on staff issues, customer complaints, returns, maintenance, forgotten items, and regulatory visits.
• Maintain registers/logs such as attendance, equipment maintenance, complaint tracking, and CV submissions.
• Ensure clear communication between departments regarding pricing changes, expired items, inventory needs, and other operational updates.

Additional Duties:

• Ensure the store remains well-lit, well-ventilated, clean, and odour-free.
• Prepare and manage product displays and promotional stands when needed.
• Perform other tasks assigned by the Manager or Management.
• Take responsibility for temporary assignments in other departments or units as required.

Requirements

• Interested candidates should possess relevant qualifications with at least 5 years experience.

Application Closing Date
31st December, 2025.

How to Apply
Interested and qualified candidates should send their CV / Cover Letter to: hr.caregatepharma@outlook.com using the Job Title as the subject of the email.

Note: For more enquires, send a message via WhatsApp to: 08132757658