Account Manager, Vendor Operations at Haanta

Haanta.com is a curated marketplace connecting discerning customers in the US and Canada to the vibrant world of contemporary African fashion and lifestyle. We are more than an e-commerce platform; we are a celebration of culture, a storytelling engine, and a global stage for Africa's most creative designers. Our mission is to build a brand rooted in authenticity and community, empowering local talent to achieve global reach.

We are recruiting to fill the position below:

Job Title: Account Manager, Vendor Operations 

Location: Lagos, Nigeria
Team: Founding Team
Reports to: Chief Operating Officer (COO)

The Opportunity

• This is more than a job; it's a chance to be a foundational commercial leader within a high-growth, mission-driven company. We are seeking a dynamic and entrepreneurial Account Manager, Vendor Operations to be part of our on-the-ground team in Africa.
• You will support our operational process, the primary bridge to our incredible African brand partners, and a key driver of our commercial success.
• This role combines relationship management with operational excellence, ensuring both vendor success and seamless customer experiences in our growing cross-continental marketplace.

What You'll Build & Own
Account Management (30%) - Vendor Relationship Management:

• Serve as the primary point of contact for a portfolio of African vendors, building and maintaining strong, trust-based relationships
• Onboard new Tier 2 and Tier 3 vendors to the platform, providing training on listing products, pricing strategies, and platform best practices
• Conduct regular check-ins with vendors to understand their needs, challenges, and growth opportunities
• Monitor vendor performance metrics (response times, product quality, fulfilment speed) and provide coaching for improvement
• Supervised the uploading of vendor products, product categorisation, and updates on pricing and availability.

Order Fulfilment (70%) - Operations Management:

• Oversee end-to-end order fulfilment process from order placement through delivery to North American customers
• Coordinate with vendors to ensure timely order processing, quality control, and shipping preparation
• Track shipments and proactively address any delays, customs issues, or delivery complication
• Maintain and regularly reviewed vendor inventory levels to ensure product accuracy and availability on the platform
• Handle administrative updates such as correcting product prices, updating records, and coordinating communications with partners and internal teams. Maintain consistent vendor communication via email and WhatsApp groups

Customer Experience & Quality Assurance:

• Monitor order status and communicate updates to customers throughout the fulfilment journey
• Resolve order-related problems including damaged goods, missing items, or quality concerns
• Process returns, refunds, and exchanges in accordance with company policies
• Establish and enforce quality standards for vendor-supplied products, including materials, construction, sizing accuracy, and product representation.
• Review product samples from vendors to ensure compliance with marketplace quality criteria before listing

Process Improvement:

• Identify bottlenecks in the fulfilment process and implement solutions to improve efficiency
• Maintain accurate records of orders, shipments, and delivery performance
• Develop and document standard operating procedures for fulfilment operations
• Monitor key performance indicators including order accuracy, on-time delivery rates, and customer satisfaction scores.

Required Qualifications

• Candidates should possess a Bachelor's Degree in business administration or related field
• 1-3 years of experience in account management, vendor relations, or e-commerce operations
• Proven experience with order fulfilment and logistics, preferably in cross-border or international contexts
• Strong understanding of international shipping, customs processes, and trade regulations
• Excellent communication skills with ability to work effectively across different time zones and cultures
• Strong problem-solving skills and ability to manage multiple priorities simultaneously
• Self-motivated with ability to work independently and as part of a remote team

Preferred Qualifications:

• Experience working with African markets or international marketplace platforms
• Familiarity with North American consumer preferences and expectations
• Previous experience in a startup or fast-paced, growth-stage company
• Understanding of cultural nuances in both African and North American business contexts
• Experience with data analysis and reporting tools

Why Join Haanta?

• This is your chance to be more than an employee; it's an opportunity to be a builder. You will be at the heart of a business shaping the future of global fashion, creating tangible economic impact for African creators, and writing the playbook for a new generation of culturally-rich marketplaces.
• If you are driven by mission, ownership, and the challenge of building from the ground up, this is the role for you.

What We Offer

• Competitive Salary & Meaningful Equity: A strong compensation package including a significant equity stake as a foundational member of the team.
• Performance-Based Bonuses: You will be eligible for significant sales bonuses tied directly to achieving and exceeding Gross Merchandise Value (GMV) targets. We believe in rewarding those who drive our growth.
• Autonomy & Ownership: We are hiring you to own a critical part of our business. You will be given the trust and autonomy to build, lead, and drive results.
• A Pivotal Role in a Global Mission: A front-row seat to building a category-defining company that is amplifying African creativity on the world stage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online