Technical Support Engineer (Remote) at MBZ Technology Limited

At MBZ Technology Limited, we believe technology should empower businesses, not complicate them. Our mission is to provide entrepreneurs, SMEs, and startups across Africa and beyond with digital tools that are simple, scalable, and affordable. Driven by a vision to help businesses compete globally, MBZ Technology develops smart, connected products that solve real business challenges across operations, CRM, HR, e-commerce, and communication. To make technology accessible, scalable, and affordable for every entrepreneur, startup, and growing business in Africa and beyond.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer 

Location: Remote
Employment Type: Full-time

Job Description

• We are looking for a detail-oriented Technical Support Engineer to join our team.
• You will be responsible for addressing advanced technical issues, resolving integration problems, and assisting customers with technical challenges that go beyond basic support.
• This role is perfect for someone who enjoys problem-solving, troubleshooting complex systems, and ensuring that customers can use our SaaS product efficiently and effectively.

What You Will Do
As a Technical Support Engineer, you will:

• Diagnose and resolve technical issues reported by clients, including software bugs and integration problems
• Support customers with complex configurations, API connections, and advanced product setup
• Collaborate with development and product teams to identify and fix system errors
• Document technical issues, solutions, and process improvements for the team
• Provide technical guidance to Customer Support Agents for escalated cases

Requirements

• Experience with troubleshooting software, integrations, or network issues
• Strong understanding of SaaS products, web applications, and APIs
• Knowledge of HTML, CSS, JavaScript, or other programming basics is a plus
• Familiarity with version control, server environments, or cloud platforms is advantageous
• Excellent analytical and problem-solving skills.

Soft Skills:

• Strong communication skills, able to explain technical issues clearly
• Patience and empathy when assisting clients
• Ability to work independently and collaboratively
• Attention to detail and organized approach to problem-solving.

Work Structure:

• Remote / Hybrid (depending on team and client needs)
• Full-time role collaborating with Customer Support, Product, and Development teams.

What You Will Gain

• Exposure to real-world SaaS technical support challenges
• Mentorship from experienced developers and support professionals
• Hands-on experience with client integrations and technical problem-solving
• Opportunity for growth into senior technical or product roles
• Competitive full-time employment with benefits.

Application Closing Date
31st December, 2025.