IT Application Engineer, DPRP at Dangote Industries Limited

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

We are recruiting to fill the position below:

Job Title: IT Application Engineer, DPRP

Location: DIL HQ, Lagos

Job Summary

• The Junior Application Specialist is responsible for assisting in the implementation, support, and maintenance of software applications to meet business needs.
• This role requires a detail-oriented individual with strong analytical skills, technical aptitude, and a willingness to learn and adapt to new technologies.

Key Duties and Responsibilities

• Provide first-level support for business applications, addressing user queries and resolving basic issues.
• Escalate complex problems to senior specialists or developers as needed.
• Assist in the configuration, testing, and deployment of new applications and updates.
• Collaborate with teams to ensure smooth implementation and minimal disruption to operations.
• Conduct training sessions and create user guides to help staff utilize applications effectively.
• Maintain accurate records of application configurations, changes, and support tickets.
• Investigate application errors, perform root cause analysis, and suggest potential solutions.
• Coordinate with vendors or internal IT teams for advanced troubleshooting.
• Gather user feedback to identify areas for system enhancements.
• Participate in testing and quality assurance processes to ensure software functionality.

Key Requirements
Education and Work Experience:

• B.Sc. in related fields
• Basic knowledge of software applications, databases and IT systems
• Familiarity with troubleshooting processes and customer support principles.

Competence Requirements:

• Experience with application support or help desk roles is a plus.
• Knowledge of SQL, system integration, or specific business software (e.g., ERP, CRM) is
• advantageous.
• Ability to work collaboratively in a team environment.
• Knowledge of an object oriented programming language e.g. C#, Java ▪
• Understanding data structures and algorithms.

Application Closing Date
Not Specified.