Operations Manager at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Maitama, Abuja
Employment Type: Full-time

Main Function

• The Hotel Operations Manager is responsible for overseeing the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient service delivery, and profitable performance.
• The role coordinates all operational departments including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Guest Services, ensuring alignment with hotel standards, policies, and business objectives.
• The ideal candidate must be an experienced hospitality professional with strong leadership, operational, and problem-solving skills, capable of managing diverse teams and maintaining high service standards in a fast-paced hotel environment.

Role Responsibilities
Operational Management:

• Oversee daily hotel operations to ensure seamless service delivery across all departments.
• Coordinate Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Recreation units.
• Ensure compliance with hotel policies, SOPs, and service standards.
• Monitor occupancy levels, room readiness, and guest flow to optimize operations.
• Ensure smooth check-in and check-out processes and effective guest handling.

Guest Experience and Service Excellence:

• Ensure exceptional guest service and satisfaction at all touchpoints.
• Handle escalated guest complaints professionally and ensure prompt resolution.
• Monitor guest feedback, reviews, and service quality indicators.
• Implement service improvement initiatives based on guest feedback.
• Promote a strong service culture across all hotel departments.

Team Leadership and Performance Management:

• Lead, supervise, and motivate department heads and operational staff.
• Conduct daily briefings and regular operational meetings.
• Set performance expectations and monitor staff productivity.
• Support recruitment, training, and performance appraisal processes.
• Foster teamwork, accountability, and continuous improvement.

Financial and Cost Control:

• Support preparation and implementation of operational budgets.
• Monitor departmental expenses and ensure cost control measures are enforced.
• Optimize revenue opportunities in rooms, food & beverage, and ancillary services.
• Review operational reports and ensure targets are met.

Quality Assurance and Standards:

• Ensure hotel facilities, rooms, and public areas meet cleanliness and quality standards.
• Conduct routine inspections to maintain service excellence.
• Ensure food safety, hygiene, and housekeeping standards are strictly followed.
• Implement corrective actions where standards fall below expectations.

Compliance, Safety, and Risk Management:

• Ensure compliance with health, safety, and regulatory requirements.
• Enforce fire safety, emergency procedures, and security protocols.
• Conduct risk assessments and safety audits across hotel operations.
• Ensure staff are trained on safety, hygiene, and emergency response.

Operational Reporting and Administration:

• Prepare daily, weekly, and monthly operational reports.
• Track KPIs such as occupancy, ADR, RevPAR, guest satisfaction, and service delivery.
• Provide management with insights on operational performance and improvement areas.
• Ensure accurate documentation and record-keeping across departments.

Vendor and Stakeholder Coordination:

• Coordinate with suppliers, service providers, and contractors.
• Ensure service-level agreements are met and value for money is achieved.
• Support sales, marketing, and business development initiatives through operational alignment.
• Represent hotel management during operational meetings or inspections.

Requirements

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, or related field
• Minimum of 6 – 10 years of experience in hotel operations, with at least 3 years in a managerial role
• Strong experience managing multi-department hotel operations
• Knowledge of hospitality regulations, health & safety standards, and service excellence principles
• Professional certifications in hospitality or operations management are an added advantage.

Competencies / Skills:

• Strong leadership and people management skills
• Deep understanding of hotel operations and hospitality standards
• Excellent customer service and guest relations abilities
• Strong financial and cost-control awareness
• Operational planning and problem-solving skills
• Effective communication and interpersonal abilities
• Ability to manage multiple departments simultaneously
• Proficiency in hotel management systems and Microsoft Office.

Behavioural Qualities / Other Competences:

• High level of professionalism, integrity, and accountability
• Guest-focused and service-oriented mindset
• Calm under pressure and adaptable to changing demands
• Proactive and solution-driven attitude
• Strong work ethic and attention to detail
• Excellent decision-making and leadership presence.

Application Closing Date
20th December, 2025.

How to Apply
Interested and qualified candidates should send their CV and Cover Letters to: recruitment@domeoresources.org using "Operations Manager – Abuja" as the subject of the email.

Note: Only shortlisted candidates will be contacted.