Head of IT & Enrolment at Lead Enterprise Support Company Limited

LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

We are recruiting to fill the position below:

Job Title: Head of IT & Enrolment

Location: Alausa-Ikeja, Lagos
Employment Type: Full-time
Department: Information Technology & Enrolment
Reports To: Head of Operations

Job Summary

• The Head of IT & Enrolment is responsible for leading and managing all technology systems, digital platforms, member enrolment processes, and data integrity functions within the HMO.
• The role ensures seamless operations of IT infrastructure, secure handling of member information, efficient onboarding of clients, and continuous improvement of enrolment systems in compliance with NHIA standards
• The ideal candidate is highly analytical, technically skilled, and experienced in health insurance operations.

Key Responsibilities
Information Technology Leadership:

• Oversee all IT operations, including hardware, software, networking, and digital platforms used across the HMO.
• Maintain and optimize the HMO’s enrolment platforms, CRM, claims systems, and member portals.
• Ensure system uptime, backups, cybersecurity compliance, disaster recovery planning, and data protection.
• Develop and implement IT policies, standards, and best practices for the organization.
• Provide technical support for staff and ensure timely resolution of IT-related issues.
• Lead system upgrades, integrations, and automation initiatives to improve efficiency.
• Supervise IT vendors, ensuring quality service delivery and adherence to SLAs.
• Implement tools to enhance data accuracy, analytics, and reporting for management decision-making.

Enrolment Management:

• Lead and supervise the enrolment team to ensure accurate onboarding of individuals, corporate groups, and NHIA program enrollees.
• Ensure timely generation, validation, and issuance of ID cards or digital member IDs.
• Oversee data entry, cleaning, validation, and cross-checking to minimize errors and duplication.
• Ensure enrolment processes comply with NHIA Act 2022, accreditation requirements, and data privacy laws.
• Coordinate with Business Development, Client Service, and Claims for smooth client onboarding and timely activation.
• Maintain updated client database and enrolment records for audits and reporting.
• Introduce automation tools to reduce manual processing time and improve enrollee experience.

Compliance & Reporting:

• Prepare periodic reports on enrolment activities, IT operations, downtime, system performance, and data quality.
• Collaborate with the Quality Assurance and Compliance team to support NHIA accreditation and audits.
• Ensure strict confidentiality and secure handling of all enrolment and health-related information.
• Monitor regulatory updates from NHIA and update enrolment processes as required.

Team Leadership:

• Train and supervise IT and enrolment staff to improve technical skills and performance.
• Assign tasks, monitor workflow, and ensure productivity targets are met.
• Maintain a culture of accountability, innovation, and service excellence.
• Participate in strategy development for IT growth, digital transformation, and enrolment expansion.

Required Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, Health Information Management, or related fields
• Minimum of 7 years' experience in IT, enrolment, or data management roles—preferably in an HMO or healthcare setting.
• Experience supervising a technical or enrolment team is required.
• Strong knowledge of NHIA enrolment requirements, healthcare systems, and regulatory standards.
• Proficiency in database management, CRM tools, networking systems, and Microsoft Office Suite.
• Certifications in IT (e.g., CCNA, CompTIA, ITIL) or data management are an added advantage.

Key Skills & Competencies:

• Strong analytical and data interpretation skills.
• Excellent knowledge of IT systems, cybersecurity, and troubleshooting.
• Solid leadership, coordination, and team management abilities.
• Strong communication and stakeholder management skills.
• High attention to detail and commitment to data accuracy.
• Ability to work under pressure and meet tight timelines.
• Strong understanding of HMO operations and healthcare IT systems.

Compensation & Benefits

• Competitive salary (N400,000 - N500,000 monthly) and performance-based incentives.
• Health insurance and statutory benefits.
• Opportunities for professional training and development.

Application Closing Date
31st December, 2025.

How to Apply
Interested and qualified candidates should send their CVs to: recruitment@leadhradvisory.com using the job title as the subject of the email.