Customer Support Officer at Natural Girl Wigs

Natural Girl Wigs is a hair science lab that develops the famous ReXI™ Lab Made Hair and builds delightful hair brands that ride on the strength of our innovative ReXI™ Lab Made Hair technology. We bring ethical and stylish Instant Glam to millions of women worldwide.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Yaba, Lagos
Employment Type: Full-time

Job Overview

• We're looking to hire a smart person who has great attention to detail, good writing skills, a high level of empathy, and the ability to use a computer and understand how technology works super well.
• We have a 2-step interview process (written application/case study, and an interview).
• We're invested in hiring the best candidates.
• This position is full-time, onsite and our location is Yaba, Lagos

Role Description

• Responding promptly and professionally to customer inquiries and complaints via various channels (email, phone, social media chats)
• Assisting customers with order placement, modifications, and product information.
• Proactively manage the customer communication from item dispatch to arrival at the destination
• Coordinating with the store operations team to ensure accurate and timely delivery.
• Resolving customer complaints in a timely and efficient manner.
• Log daily reports to track work performance.
• Manage communication with our last-mile delivery partners
• Find opportunities to upsell customers and close sales.
• Monitoring customer interactions to ensure a consistent and positive customer experience

Job Requirements

• Attention to detail
• Experience doing customer service work is an additional bonus
• Ability to use a computer and understand how technology works
• Proficient in making calls to assist customers effectively
• Ability to find simple ways to improve ordinary things
• Proper written and spoken English
• Ability to self-manage themselves
• Effective communication skills.

Benefits

• Internet allowance
• Health Insurance
• Access to learning resources & opportunities
• Paid time off
• Employee discounts / loans.

Application Closing Date
5th January, 2025.

How to Apply 
Interested and qualified candidates should:
Click here to apply online

Note

• If you're successful in the test, we will reach out to you to schedule a final interview
• Only qualified candidates will be contacted.