Officer, Application Support at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Officer, Application Support

Job Ref ID: 80443822A-0002
Location: Walter Carrington Crescent, Lagos
Job Type: Full-time
Business Segment: Personal & Private Banking

Job Description

• The primary responsibility of the IT Technical Support Specialist is to manage incidents to a satisfactory resolution.
• The work is predominantly in the areas of operating systems, subsystems and products operating on these systems.
• The individual is the first and second level technical support to the customers.

Responsibilities

• ​​​Provide high-level competency with regards to application systems and platforms such as Finacle, Linux etc. 
• ​Ensure the duration and severity of service disruptions due to system downtime are minimized​​ 
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
• ​Dialogue and engagements with stakeholders, SMEs and vendors for problem resolution, development efforts and business requirements.
• Mobilizing development efforts meant to cater to regulatory requirements in a timely manner to reduce the bank’s exposure to punitive and reputational damage

Requirements
Type of Qualification:

• BSc Computer Science, Information technology or related field.
• Professional qualification can be an added advantage.

Experience:

• 4-6 years solid experience in advanced support role within large/medium size organisation.
• Proficient use of Oracle SQL, T-SQL and PLSQL, Unix/Linux Administration, Python, Backup & restore operations, batch Scripting, scripting and automation, Windows server administration

Additional Information:
Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Developing Expertise
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Exploring Possibilities
• Generating Ideas
• Impressing People
• Managing Tasks
• Meeting Timescales
• Team Working

Technical Competencies:

• Application Knowledge for Support
• Knowledge Management Systems
• Process Management
• Product and Services Knowledge
• Solution Design & Enablement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online