Information, Counselling and Legal Assistance (ICLA) Digital Coordinator at Norwegian Refugee Council (NRC)

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

We are recruiting to fill position below:

Job Title: Information, Counselling and Legal Assistance (ICLA) Digital Coordinator

Location: Abuja

Summary

• These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees.
• In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Monguno, Mubi, Pulka and Gwoza.
• We are looking for people who are passionate about helping refugees and people forced to flee. 
• If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate Information, Counselling and Legal Assistance (ICLA) Digital Coordinator to join our team in Abuja, FCT. 
• The ICLA Digital Coordinator will be responsible for the implementation of Kobli in Nigeria and management of ICLA database.

Responsibilities
Specific responsibilities:

• Support deployment and implementation of Kobli’s Legal Case Management system (LCM) in close collaboration with ICLA country programme and Global ICLA Digital team. 
• Support deployment, implementation, and ongoing administration of the LCM system, including system maintenance, troubleshooting, and capacity building for ICLA teams
• Contribute to project learning and the knowledge base. 
• Support the standardisation of ICLA programming by ensuring LCM workflows, service definitions, and reporting structures are aligned at CO level and when possible with global ICLA guidance 
• Coordinate with Global ICLA team to ensure alignment with global digital strategies, priorities and plans for the project. 

Legal case management (LCM) database:  

• Maintain accurate user records and hierarchies and regularly review, update, and report on access permissions.
• Configure and maintain intake forms and case management workflows, including updates, custom forms, and requested modifications.
• Create and update project records, indicators (including custom ones), taxonomy elements, and service profiles to ensure alignment with ICLA activities and reporting needs.
• Maintain core reference datasets including organisational units, administrative locations, nationalities, and coding structures to support standardisation and data integrity.
• Support configuration and optimisation of reporting, analytics, and dashboard modules (including GORS and custom reports) to enable effective data use and learning.

Deployment and implementation of LCM:

• Lead and monitor LCM deployment and implementation, documenting system gaps, bugs, and user experience challenges to ensure functionality and relevance.
• Coordinate with the Global ICLA team on system improvements, including troubleshooting, enhancement requests, testing new features, and participating in LCM coordination meetings
• Participate in regular system improvement and coordination meetings, providing feedback and contributing to decisions on upgrades and implementation progress.

Capacity Building and Field Support:

• Lead capacity building for LCM users, including onboarding, refresher trainings, and ongoing follow-up.
• Inform staff of the changes and enhancements based on the released timeline. 
• Establish a feedback loop with ICLA teams to continuously gather and document insights from the field and ensure participation. 
• Work with the ICLA specialist/Project Manager to analyse feedback for iterative system improvements. 
• Conduct regular monitoring and quality checks of entered data; address discrepancies with relevant staff, including duplication check.
• Contribute to the design and development of monitoring tools to evaluate LCM’s effectiveness, in coordination with the Global ICLA team.
• Oversee compliance with country and organizational policies on data protection.

Reporting & Coordination:

• Support the ICLA Specialist by contributing to donor reports, internal reports, and strategic documents.

Generic professional competencies

• University degree in Information Management, Computer Science, Social Sciences, Law, or a related field.
• Minimum of 2–3 years of experience working with digital information systems, case management tools, or IM platforms.
• Experience within humanitarian or displacement contexts is an asset.
• Strong reporting, analytical, and data interpretation skills.
• Demonstrated results aligned with the responsibilities of this position.
• Awareness of own leadership strengths, style, and development areas.

Context/Specific skills, knowledge and experience: 

• Knowledge of the context in north-east Nigeria
• Knowledge of the legal and digital infrastructure in Nigeria
• Fluency in English is required. Hausa and other local languages is an added advantage. 
• Proven track-record with enabling access for legal aid programme
• Tech savvy and digital expertise

Application Closing Date
29th December 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online