ISP Supervisor at a Telecommunications Company - Phillips Outsourcing Limited

Phillips Outsourcing Limited - Our client in the telecommunications Industry is recruiting to fill the position below:

Job Title: ISP Supervisor

Location: Ibadan, Oyo

Responsibilities

• Supervise and coordinate daily *customer drop installations* (mainly aerial) and in-home setups.
• Guide installation technicians in *routing drop cables, installing ONTs/routers*, and signal testing.
• Ensure adherence to GVA standards for safety, quality, and customer service.
• Verify installation completion with visual checks, power readings, and documentation.
• Provide technical support to teams for troubleshooting and issue resolution on-site.
• Ensure technicians are equipped with proper tools and materials for each job.
• Monitor technician performance and report daily progress to the ISP Manager.
• Handle client feedback and ensure customer satisfaction post-installation.
• Enforce use of PPE and best practices during aerial works (ladder safety, electrical awareness).
• Keep updated records of work done, routes used, and customers connected.

Requirements

• Technical Diploma in Telecommunications, IT, or Electrical Engineering.
• At least 3 years of experience in FTTH installation (especially aerial).
• Strong knowledge of GPON architecture, ONT setup, and fiber signal testing.
• Field supervision experience with ability to manage multiple teams and tasks.
• Familiar with tools such as ladders, fusion splicers, power meters, and test kits.
• Good problem-solving skills and basic reporting abilities (Excel, WhatsApp, Forms).
• Able to work under pressure and meet tight deadlines in a dynamic field environment.

Application Closing Date
Not Specified.