ISP Manager at a Telecommunications Company - Phillips Outsourcing Limited

Phillips Outsourcing Limited - Our client in the Telecommunications Industry, is recruiting suitably qualified candidates to fill the position below:

Job Title: ISP Manager

Location: Ibadan, Oyo

Responsibilities

• Manage and coordinate daily ISP installation activities, including aerial drop cable routing, ONU/ONT installation, and indoor wiring
• Supervise ISP technicians and ensure proper scheduling, productivity, and service quality.
• Ensure all installations meet GVA technical standards, safety regulations, and customer satisfaction expectations.
• Oversee installation tools, materials, inventory, and logistics.
• Validate installation readiness (signal level, splicing, labelling, connectivity testing).
• Monitor installation KPIs: daily output, failure rates, revisit cases, and customer complaints.
• Train and onboard new ISP technicians and ensure adherence to GVA standards.
• Prepare daily/weekly reports on ISP activities, challenges, and improvement actions.

Requirements

• Degree or Diploma in Telecommunications, Electrical Engineering, or related field.
• 4 – 5 years of experience in FTTH / GPON customer installations, including aerial works.
• Strong leadership skills with experience managing field technicians.
• Familiarity with *customer premises equipment (ONTs, routers) and signal testing.
• Ability to troubleshoot fiber connectivity issues and ensure clean documentation.
• Good understanding of safety practices for aerial work and in-home installations.
• Experience working with tools like OTDR, power meter, ladders, drills, and testers.
• Excellent communication, problem-solving, and client relationship skills.
• Willingness to be field-based and familiar with the Ibadan area is a strong asset.

Application Closing Date
Not Specified.