Heads of Inclusion at Hope Payment Service Bank Limited (Hope PSBank) - 2 Openings

Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier Digital-first Bank. Incorporated in September 2019, Hope PSBank leverages digital technologies to deliver inclusive financial services.

We are recruiting to fill the position below:

Job Title: Heads of Inclusion

Locations: Lagos and Rivers

Job Purpose

• Oversee all activities under the Agency, Inclusion/distribution and ensure effective monitoring and compliance with policies, regulations, and other requirements.
• Provides leadership and strategic guidance for all Regional Managers to drive financial Inclusion initiatives.
• Leads product management, Sales, forecasts, income generation and monitoring at the different stages of product evolution for the regions under supervision.

Key Responsibilities
Product Development & Management:

• Responsible for overall Inclusion and Distribution Product Management (involves strategy on planning, budgets, product/service development, pricing, marketing, sales and distribution).
• Focus on and drive BVN & NIN enrolments across all regions.
• Lead, motivate, and develop the agency and inclusion team to ensure that business objectives/ desired outcomes are achieved.
• Responsible for championing product development, innovative solutions, and strategic management in acquiring businesses (Web & Point of Sales), Merchant Services and growing overall transaction revenues in line with the Bank’s Financial Inclusion strategy.

Business & Strategy Development:

• Provide strategic Financial Inclusion management, by identifying business growth opportunities (market penetration, market expansion, new markets, and new products/services) and deliver through the most cost-effective channel appropriate to the respective segment.
• Implement Bank-wide go-to-market strategy for new initiatives, working with all relevant departments / stakeholders to drive execution.

Product Portfolio Management:

• Drive sustainable growth and acquisition of new customers through development and maintenance of quality products, propositions, and solutions pertinent to the Financial Inclusion.
• Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the Inclusion Segment. 
• Drive customer-led propositions for the Financial Inclusion business by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.

Other Key Responsibilities:

• Monitor the performance of subordinates, regions/areas of responsibility and adherence to procedures which include periodic staff appraisal with consequence management measures/recommendations for non-performance.
• Manage and drive innovation process that identifies strategies, business and process opportunities through “out-of-the-box” ideas to increase volume, value, market share and profitability.

Experience

• Minimum of 8 years’ experience in financial services, Fintech, and business development. Spent at least 3 years in senior management role.
• Experience in Marketing, Sales product management, Agency Banking, and/or digital financial services
• The candidate must have direct responsibility for customer acquisition and retention. For clarity, it is not sufficient to have been a Product Manager.
• Demonstrated consistent high performance in role(s) held in the last three years.

Skills Necessary for Job Function:

• Strong leadership skills with demonstrated competences in championing high performance management.
• Excellent product and project management skills.
• Excellent interpersonal and negotiation skills with the ability to network, generate new business and develop strong business relations.
• Excellent communication, planning, organization, problem solving and analytical skills.
• Extensive knowledge of the bank’s policies and procedures.

Application Closing Date
24th December, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@hopepsbank.com using the Job Title as the subject of the mail.