IT Support Officer at Phillips Outsourcing Limited

Phillips Outsourcing Limited is a reputable Nigerian outsourcing and human resource solutions company with over 17 years of experience providing professional support services to organizations across various industries. Headquartered in Lagos and operating in other major cities, including Abuja, Ibadan, and Accra (Ghana), the company has established itself as a trusted partner for businesses seeking efficiency, reduced overhead costs, and access to skilled talent. The company’s mission is centered on delivering convenience to clients, while its vision is to be the preferred outsourcing solutions provider in Africa. Phillips Outsourcing operates on four core values—Customer Focus, Employee Empowerment, Continuous Improvement, and Integrity—ensuring a strong service culture and reliable client engagement.

Phillips Outsourcing offers a wide range of services, including personnel outsourcing, where they provide and manage staff across roles such as sales, administration, IT support, and field operations. They also provide recruitment and talent acquisition, handling candidate sourcing, screening, and selection for companies. Their payroll and accounting management service ensures accurate, timely salary administration and statutory compliance, relieving organizations of HR and financial burdens.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Abuja
Employment Type: Full-time
Reports To: IT Manager and Supervisor

Job Summary

• The IT Support Officer will be responsible for providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems.
• The role involves troubleshooting, maintenance, and ensuring timely resolution of IT-related issues.

Responsibilities

• Provide first-level technical support to staff and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Ensure timely response to IT service requests and incidents.
• Perform routine system checks and maintenance to ensure optimal performance.
• Support data backup and recovery processes.
• Ensure proper documentation of IT equipment.
• Escalate complex issues to the appropriate technical team when necessary.

Requirements

• Higher National Diploma (HND) in Computer Science, Information Technology, or related field.
• Minimum of 1 year experience in IT support or a similar role.
• Strong knowledge of computer hardware, operating systems, and networking.
• Proficiency in Microsoft Office Suite and common business applications.
• Good troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.

Application Closing Date
Not Specified.