Customer Experience & Telesales Executive at Chateau-Royal Real Estate Limited

Chateau-Royal Real Estate Limited is one of the go-to Real Estate Company in Lagos; we are a well-established functional family-oriented real estate development firm married with traditional values of reliability and responsibility. Our employees are characterized by their shared passion for affordable luxury properties, as well as personal discipline and motivation. The satisfaction of our exclusive clientele is always at the forefront of our property consultants’ passionate work. Accountability to our customers, whom we always treat with high esteem to ensure we offer and deliver real estate brokerage services with consistent quality laced with innovation.

We are recruiting to fill the position below:

Job Title: Customer Experience & Telesales Executive

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• Qualification Specialist will be responsible for engaging with leads generated by our promotional venue team, conducting thorough needs assessment, and qualifying leads for further engagement with our sales team.
• The successful candidate will have excellent communication skills, a customer-centric approach, and a strong ability to uncover and understand clients' real estate needs.
• Make outbound calls to a list of leads and prospects
• Engage in conversations to introduce the products or services.
• Build up good product knowledge in order to be able to sell its features, benefits and value to prospective candidates.
• Collaborate closely with the sales & marketing team to understand lead sources, demographics, and engagement strategies.
• Strive to meet or exceed lead qualification targets while ensuring the highest level of customer satisfaction.
• We are looking for a proactive and dedicated Receivables and Telesales Officer to join our team and take charge of ensuring seamless collections from clients and recovering outstanding off-plan property payment.
• The ideal candidate will possess excellent communication and negotiation skills to handle clients effectively and maintain healthy financial standing for the organization.
• Develop and implement effective off-plan payment recovery strategies, tailored to the specific needs of clients and their payment history.
• Improvement: Proactively identify areas for process improvement to enhance collection efficiency and minimize potential bad debt exposure.

Requirements & Responsibilities

• Bachelor's Degree in Social, Business, Marketing, or a related field preferred.
• Minimum of at least 4 years in similar role in Insurance, Real estate, Finance firms.
• Proven experience in telesales, lead qualification, or similar customer-facing roles.
• Excellent verbal, organizational & communication skills with the ability to engage with attention to detail.
• Proven experience in collections, debt recovery, or a related financial field.
• Excellent communication and negotiation skills to engage with clients and resolve payment-related issues.
• Strong organizational proven abilities to manage multiple client accounts and follow-up activities effectively on telesales
• Analytical mindset to assess client payment behaviors and tailor recovery strategies accordingly.
• Proficiency in using financial software and MS Office applications for reporting and documentation.
• Ability to work independently and collaboratively within a team environment.
• Result-oriented mindset with the ability to work toward targets and deadlines.
• Enthusiastic, self-motivated, and able to thrive in a fast-paced environment.

Behavioral Skills:

• Decision Making Skills, Negotiation Skills, Communication Skills, Analytical Skills, Resilient, Flexible, adaptable in a dynamic and fast-paced environment.

Application Closing Date
28th February, 2026.