Complaint Resolution Officer at Nigerian Electricity Supply Corporation (Nigeria) Limited

Nigerian Electricity Supply Corporation (Nigeria) Limited [NESCO (Nigeria) Limited] is incorporated under the Companies Act of the Laws of Nigeria. Its core business is to generate, distribute, supply and retail electric power in Plateau State and adjacent States. 

In its drive to ensure improved and sustained efficiency and effectiveness in delivery of its mandate with strategic leadership and management, NESCO (Nigeria) Limited is seeking to recruit fully qualified, highly motivated, and well experienced persons to fill highly rewarding vacant positions that have arisen in the Corporation. 

We are recruiting to fill the position below:

Job Title: Complaint Resolution Officer

Location: Bukuru, Plateau

Purpose of the Job 

• The Complaint Resolution Officer is responsible for handling customer complaints, inquiries, and service requests with professionalism and efficiency

Key Duties and Responsibilities 

• The Complaint Resolution Officer shall therefore be responsible, but not limited, for the following:
• Identify and troubleshoot customer complaints, including billing disputes, power outages, and service quality concerns, ensuring timely resolution 
• Build sustainable customer relationships through open and engaging interactions 
• Profile customers based on their queries and respond in line with best practices, ethics, and professionalism 
• Provide accurate, valid, and complete information while adhering to regulatory requirements 
• Handle complaints, provide appropriate solutions within defined time limits, and follow up to ensure resolution 
• Document all customer interactions using NESCO’s specified channels and escalate technical complaints to the appropriate field teams 
• Collaborate with field teams to track and resolve service disruptions or technical issues requiring onsite intervention 
• Ensure compliance with electricity regulations, company policies, and service level agreements (SLAs) 
• Contribute to improving customer satisfaction scores by maintaining a courteous and solutions-driven approach 
• Prepare periodic reports for the attention of the Call Centre Supervisor 
• Perform any other tasks as assigned by the Call Centre Supervisor

Minimum Educational & Professional Qualifications, Experience and Knowledge

• Diploma or its equivalent in Business Administration or Social Science is required
•  0-3 years’ work experience in customer service roles.

Attributes and Competencies:

• Knowledge of Electricity Regulations and Distribution Policies 
• Strong Data Gathering and Analysis skills 
• Customer Support Proficiency 
• Technical Understanding of Power Distribution Systems (advantageous) 
• Strong Communication and Interpersonal Relations 
• Problem-Solving and Conflict Resolution Skills 
• Ability to manage multiple tasks.

Application Closing Date
5th January, 2026.

Method of Application
Interested and qualified candidates should submit their Applications, under confidential Cover Letter, either by mail courier or in person enclosing Copies of Certificates, detailed Curriculum Vitae (CV) with names, e-mail addresses and telephone numbers of Three (3) Traceable Referees.

Applications should be submitted by courier to: 
The Managing Director,
Nigerian Electricity Supply Corporation (Nigeria) Limited,
10 Barkin Ladi Road,
P. O. Box 15, Bukuru, Jos South,
Plateau State, Nigeria.
Or
Electronic copies of the Applications can be submitted in a single PDF document named "[Full Name] – [Job Position] – Application" to: nesconi@aol.com using the Job Title as the subject of the email.

Note: Only shortlisted applicants will be acknowledged and invited for interviews.