Graduate Trainee - IT Support Officer at Pathway Advisors Limited

Pathway Advisors Limited is a boutique investment banking firm that aims at integrating superior values of trust and honesty while providing exceptional Investment Banking services to identified clients which includes financial institutions, corporations and high-net-worth individuals. Our Vision is “To be the most respected Investment Banking Firm in Nigeria”. We are committed to building an organization with world-class skills and management capability to achieve the Company’s vision.

We are recruiting to fill the position below:

Job Title: Graduate Trainee - IT Support Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• The IT Support Officer is responsible for providing technical assistance, maintaining IT systems, and ensuring the smooth operation of hardware, software, and network infrastructure.
• The role supports employees with troubleshooting, incident resolution, and systems maintenance to ensure optimal IT performance across the organization.

Key Responsibilities
Technical Support & Troubleshooting;

• Provide first-level and second-level support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and mobile devices.
• Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
• Respond to IT support tickets promptly and escalate complex issues when required.

Systems & Network Maintenance:

• Monitor and maintain the organization’s computer networks and systems.
• Assist with routine system updates, backups, and patch management.
• Support the setup and maintenance of servers, firewalls, and routers (as applicable).
• Ensure cybersecurity protocols are followed and report vulnerabilities.

User Support & Training:

• Guide employees on the proper use of IT tools and applications.
• Support onboarding by setting up new user accounts, emails, and access rights.
• Maintain accurate IT support documentation and knowledge base.

Asset & Inventory Management:

• Maintain inventory of IT equipment and accessories.
• Manage the procurement, replacement, and disposal of IT assets.
• Ensure proper tagging, tracking, and documentation of IT equipment.

Security & Compliance:

• Enforce IT policies and best practices for data protection and cybersecurity.
• Support backup and recovery procedures.
• Ensure compliance with organizational, regulatory, and industry standards.

Key Requirements
Education & Experience:

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• 0 – 1 year of experience in IT support or technical helpdesk role.
• Certifications like CompTIA A+, N+, CCNA, Microsoft IT Support, or equivalent are an added advantage.

Technical Skills:

• Proficient in Windows OS, Microsoft 365, and common business applications.
• Good understanding of networks (LAN/WAN/Wi-Fi), routers, switches, and firewalls.
• Familiarity with Active Directory, user management, and system administration.
• Basic understanding of cybersecurity principles.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service ability.
• Ability to work under pressure and multitask.
• Attention to detail, reliability, and a proactive attitude.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online