IT Officer / IT Manager at OCA Consulting

OCA Consulting is a specialized consultancy firm offering expert HR solutions and Project Management services tailored primarily for start-up and emerging private funds as well as institutional investors.

We are recruiting to fill the position below:

Job Title: IT Officer / IT Manager

Location: Benin City, Edo
Employment Type: Full-time

Job Summary

• The IT Officer/Manager is responsible for managing, maintaining, and securing all information technology systems within the hotel to ensure seamless operations, exceptional guest experience, and data security in line with 5-star hospitality standards.

Key Responsibilities
IT Operations & Support:

• Manage and maintain hotel IT infrastructure including servers, workstations, POS systems, PMS, and guest-facing technologies.
• Provide 24/7 technical support for hotel departments including Front Office, Housekeeping, Finance, F&B, and Events.
• Ensure uninterrupted internet connectivity (Wi-Fi) for guests and staff.
• Troubleshoot hardware, software, and network issues promptly.

Systems & Applications:

• Administer hotel systems such as:
  • Property Management System (PMS)
  • Point of Sale (POS)
  • Access control & CCTV systems
  • Telephone/PBX and VoIP systems
  • IPTV and in-room technology
  • Coordinate system upgrades, patches, and new technology implementations.

Cybersecurity & Data Protection:

• Implement and monitor IT security policies to protect hotel and guest data.
• Manage backups, disaster recovery, and business continuity plans.
• Ensure compliance with data protection regulations and hotel brand standards.

Vendor & Asset Management:

• Liaise with external vendors, service providers, and technology partners.
• Manage IT inventory, licenses, and equipment lifecycle.
• Prepare IT budgets and monitor expenses.

Training & Documentation:

• Train hotel staff on IT systems and basic troubleshooting.
• Maintain IT documentation, SOPs, and user guides.
• Promote best practices in data security and system usage.

Qualifications & Requirements

• Bachelor’s Degree or HND in Information Technology, Computer Science, or related field with 3–5 years IT experience, preferably in hospitality or a service-driven environment.
• Strong knowledge of networking, servers, Windows/Linux systems, and cloud solutions.
• Experience with hotel PMS and POS systems is an advantage.
• Relevant certifications (CCNA, CompTIA, Microsoft, ITIL) are a plus.

Key Skills & Competencies:

• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Ability to work under pressure and respond to emergencies.
• High attention to detail and confidentiality.
• Customer-service mindset aligned with luxury hospitality standards.

Why Join Us

• Work in a luxury 5-star hospitality environment.
• Opportunity to manage cutting-edge hotel technologies.
• Competitive salary and benefits.

Application Closing Date
31st January, 2026.