Digital Operation Officer at Substract Limited

Substract Limited, an HR Consultancy firm, is recruiting suitably qualified candidates to fill the position below:

Job Title: Digital Operation Officer

Location: Abuja (FCT)
Employment Type: Full-time

Core Responsibilities
Digital Systems & Workflow Management

• Set up, organize, and maintain Eden’s digital work environment, including shared drives, documents, spreadsheets, forms, calendars, and collaboration tools
• Design and enforce clear folder structures, naming conventions, access permissions, and version control
• Convert manual or informal processes into structured digital workflows
• Ensure all operational documents and data are properly stored, retrievable, and up to date
• Maintain discipline and order across all shared digital resources

Office Automation & Process Improvement:

• Identify repetitive, inefficient, or error-prone processes and propose digital or automated alternatives
• Design trackers, forms, templates, dashboards, and simple automations using available tools
• Document workflows and standard procedures for consistency and continuity
• Reduce reliance on memory, WhatsApp instructions, and verbal follow-ups
• Continuously improve how Eden manages tasks, clients, candidates, records, and engagements

Business Systems / CRM Support (Tool-Agnostic):

• Support the setup, organization, and day-to-day use of Eden’s business systems, including CRM or database platforms used for managing clients, candidates, projects, and engagements
• Maintain accurate and up-to-date records within these systems
• Ensure business systems align with Eden’s recruitment, consulting, and operations workflows
• Support basic reporting, tracking, and visibility from these systems
• Liaise with external vendors or consultants where advanced configuration or support is required

Website & Digital Platform Support:

• Post, update, and manage content on Eden’s website and related digital platforms
• Ensure content accuracy, consistency, and alignment with internal documentation
• Coordinate with developers, hosting providers, or external vendors when technical issues arise
• Maintain orderly digital presence across owned platforms

Graphics & Digital Content Support:

• Design basic graphics and visual materials using tools such as Canva or equivalent platforms
• Support preparation of proposals, presentations, internal documents, announcements, and simple marketing materials
• Maintain basic brand consistency across materials
• Produce digital-ready and print-ready files without external dependency for routine needs

Printing, Publishing & Production Coordination:

• Prepare files correctly for printing and publishing
• Liaise with printers and production vendors
• Understand practical considerations such as formats, finishes, turnaround times, and cost implications
• Conduct basic quality control on printed materials
• Support production of reports, manuals, forms, brochures, and branded documents

Cross-Functional Operational Support:

• Provide digital and systems support to internal teams (HR, recruitment, consulting, admin)
• Assist in setting up trackers, reports, and simple dashboards for projects and operations
• Support onboarding, audits, transitions, and internal process changes
• Carry out other operational tasks reasonably aligned with the purpose of the role

Authority and Limit:

• Authorized to organize, structure, and improve digital tools and workflows
• Does not have authority to approve financial, contractual, or policy decisions
• Does not function as a network engineer or hardware IT administrator

Key Perfomance Indicators

• Orderliness and accessibility of digital records
• Reduction in manual or duplicated processes
• Timeliness and accuracy of execution
• Quality of digital and print outputs
• Level of automation and system adoption achieved

Requirements

• Interested candidates should possess an HND / B.Sc Degree with 2-5 years experience.

Required Skills and Competencies:
Technical & Functional:

• Strong working knowledge of modern digital productivity tools (e.g. document management, spreadsheets, forms, collaboration tools)
• Practical experience with basic graphic design tools (e.g. Canva or equivalent)
• Experience using CRM, database, or workflow systems (tool-agnostic)
• Basic website content management experience
• Strong digital file and data management skills
• Practical understanding of printing and publishing processes

Behavioral & Cognitive:

• Highly organized and detail-oriented
• Strong execution discipline
• Process- and systems-oriented thinking
• Problem-solving mindset
• Willingness to learn and adapt to new tools
• Comfortable working directly with senior leadership
• High level of discretion and integrity

First 90-days expectation:

• Digital workspace fully organized and standardized
• Key operational workflows documented and digitized
• Business systems structured and actively used
• Reduced confusion, duplication, and manual work
• Improved speed and clarity in execution

Role Sustability Notice:
This role is not suitable for candidates who:

• Require constant supervision
• Resist structure and accountability
• Prefer narrow, repetitive job scopes
• Are uncomfortable learning new tools
• Do not think in processes and systems

Application Closing Date
15th January, 2026.