Operations & Business Growth Manager at Reverse Aesthetics Limited

Reverse Aesthetics Limited is an integrated aesthetic and healthcare clinic established to provide comprehensive medical and cosmetic services. The company engages in the delivery of cosmetic procedures, including both surgical and non-surgical treatments, aimed at enhancing physical appearance and overall wellbeing.The clinic also offers general healthcare services, ensuring the promotion of preventive and curative health management. In addition, Reverse Aesthetics Limited undertakes hair transplant and restoration procedures, as well as dental cosmetic and general dental treatments, utilizing modern technology and professional expertise to ensure high standards of care and patient satisfaction.

We are recruiting to fill the position below:

Job Title: Operations & Business Growth Manager

Location: Oniru, Victoria Island - Lagos
Employment Type: Full-time

About the Role

• The Operations & Business Growth Manager is responsible for overseeing the day-to-day operations of Reverse Aesthetics Limited while actively driving business growth, revenue expansion, and operational efficiency.
• This role ensures that all staff members deliver their duties effectively, service quality is maintained, operational systems run smoothly, and growth strategies are properly executed to scale the business.
• The role combines hands-on operational supervision with strategic business development, ensuring that Reverse Aesthetics Limited grows sustainably, profitably, and professionally.

Key Responsibilities
Operations Management:

• Oversee daily operations across all departments and service units.
• Develop, implement, and enforce operational policies, workflows, and Standard Operating Procedures (SOPs).
• Ensure efficient utilization of company resources, equipment, inventory, and manpower.
• Monitor service delivery standards and resolve operational issues promptly.
• Coordinate activities across teams to ensure smooth and efficient workflow.

Staff Supervision & Performance Monitoring:

• Supervise all staff members and ensure they are performing their duties efficiently and professionally.
• Monitor staff productivity, punctuality, quality of work, and adherence to company standards.
• Set operational targets and performance expectations for staff.
• Conduct routine performance reviews and provide feedback on work delivery.
• Identify performance gaps and recommend training, improvement plans, or corrective actions to management.
• Ensure accountability and teamwork across all departments.

Business Growth & Revenue Development:

• Develop and implement strategies to increase revenue, customer base, and market presence.
• Identify opportunities for new services, product offerings, and operational improvements.
• Drive client acquisition, retention, and upselling strategies.
• Build partnerships, collaborations, and referral networks to support business growth.
• Analyze market trends, customer feedback, and competitor activities to inform growth strategies.

Marketing & Social Media Oversight:

• Supervise the Social Media Manager and ensure consistent posting across all company social media platforms.
• Ensure content creation aligns with the company’s brand identity, marketing goals, and growth objectives.
• Monitor content calendars, engagement metrics, and campaign performance.
• Ensure promotional campaigns effectively support business growth and service visibility.

Quality Control & Customer Experience:

• Ensure high-quality service delivery and positive client experience at all touchpoints.
• Monitor customer feedback, complaints, and satisfaction levels.
• Implement improvements to enhance customer retention and brand reputation.
• Ensure all services meet company quality and safety standards.

Reporting, Monitoring & Strategy Execution:

• Prepare and submit regular operational and performance reports to management.
• Track and report on KPIs related to operations, staff performance, marketing output, and revenue growth.
• Ensure management strategies and directives are effectively executed across teams.
• Support management in planning and executing expansion and growth initiatives.

Internal Compliance & Coordination:

• Ensure staff compliance with internal operational policies and procedures.
• Work closely with HR, Legal, and Finance teams to ensure smooth internal coordination.
• Identify operational risks and escalate issues to management promptly.
• Support audits, inspections, and internal reviews where required.

Qualifications

• Interested candidates should possess an HND, Bachelor's or Master's Degree with 4-6 years experience.

Key Skills & Competencies:

• Operational leadership and execution
• Business development and growth strategy
• Staff supervision and performance management
• Marketing and social media oversight
• Customer experience management
• Strong communication and decision-making skills

Salary
N250,000 - N270,000 / Month.

Application Closing Date
10th January, 2026.