Loan Recovery Supervisor at a Fast-Growing Fintech Company - Talentpool

TalentPool - Our client, a fast-growing fintech company, is recruiting to fill the position below:

Job Title: Loan Recovery Supervisor

Location: Surulere, Lagos
Employment Type: Full-time

Role Overview

• Our client is seeking a Collection Supervisor to lead a team of Loan Recovery Officers in ensuring a healthy loan portfolio.
• The role involves overseeing daily collection activities, leveraging data and digital tools to optimize recovery strategies, and supporting business growth while upholding ethical, customer-centric recovery practices.

Key Responsibilities

• Supervise and manage Loan Recovery Officers to achieve daily and monthly collection targets.
• Monitor loan performance dashboards and track delinquent accounts across digital channels.
• Implement and continuously improve recovery strategies to reduce default rates and portfolio risk.
• Review collection activities and ensure accurate documentation and system updates.
• Coach, train, and motivate team members to improve productivity and performance.
• Handle escalated and high-value delinquent cases and approve structured repayment plans.
• Ensure compliance with fintech regulations, data privacy rules, and ethical collection standards.
• Work closely with Credit, Risk, Product, and Finance teams to resolve repayment issues and improve customer experience.
• Prepare and submit performance reports and insights to management to support data-driven decisions.

Key Performance Indicators (KPIs)

• Loan recovery rate and delinquency reduction
• Portfolio-at-Risk (PAR) metrics
• Team productivity and target achievement
• Accuracy and timeliness of reports.

Qualifications & Experience

• HND / Bachelor’s degree in Business, Finance, Economics, or a related field.
• 3+ years’ experience in loan collection or credit operations, preferably in fintech, digital lending, or microfinance.
• Prior team leadership or supervisory experience is highly desirable.

Skills & Competencies:

• Strong leadership and people-management skills.
• Excellent communication, negotiation, and conflict-resolution abilities.
• Comfortable working with digital tools, dashboards, and CRM/loan management systems.
• Data-driven, target-focused, and adaptable to fast-changing environments.
• High level of integrity, professionalism, and accountability.

Benefits

• Salary: N150,000 - N200,000 Monthly.
• Pension
• HMO

Application Closing Date
5th January, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@talentpool.com.ng using “Loan Recovery Supervisor Application” as the subject of the email.