Guest Relationship Manager at Chrisvirgy Interlinks

Chrisvirgy Group Limited is a diversified infrastructure and development firm dedicated to delivering innovative, sustainable, and high-impact solutions across multiple sectors including construction, real estate, power systems, civil works, and consulting services. With over 17 years of operational experience, the Group has built a reputation for excellence, professionalism, and transformative project delivery that meets both commercial and community needs.

We are recruiting to fill the position below:

Job Title: Guest Relationship Manager

Location: Abuja

Duties & Responsibilities

• Welcome guests and ensure a positive first impression
• Identify and personally assist VIPs, repeat guests, and special-occasion guests
• Handle guest complaints professionally and ensure effective service recovery
• Monitor online reviews, guest feedback, and satisfaction surveys
• Coordinate with housekeeping, F&B, maintenance, and front office to resolve guest issues
• Maintain accurate guest profiles and preferences in the PMS
• Conduct guest satisfaction calls and lobby interactions
• Train and guide guest relations staff on service standards
• Ensure compliance with hotel brand standards and SOPs
• Prepare guest satisfaction and service quality reports

Skills & Competencies Required:

• Strong interpersonal and communication skills
• Problem-solving and conflict resolution abilities
• Emotional intelligence and empathy
• Attention to detail
• Leadership and coordination skills
• Proficiency in PMS and guest feedback systems

Application Closing Date
1st February, 2026.

How to Apply
Interested and qualified candidates should submit their CV and a cover letter detailing relevant experience to: career@chrisvirgy.com using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.