Client Experience Officers at Bridge Clinic Limited (Abuja & Rivers)

Bridge Clinic is committed to building a reliable and technologically advanced healthcare system within Nigeria, and which extends beyond her borders, that is cost-effective and renowned for high-quality care while adhering to leading international standards.

Founded on the principles of international standards in healthcare delivery, now Vice Executive Chairman of Bridge Clinic, Dr Richardson Ajayi founded Bridge Clinic in 1999. Bridge Clinic was originally set up as a fertility clinic and since its inception has grown to become the leading fertility centre in West Africa attracting clients from other regions in both West and East Africa.

We are recruiting to fill the position below:

Job Title: Client Experience Officer

Locations: Abuja and Port Harcourt, Rivers
Department: Clinical Support - BCL
Employment Type: Full-time (Onsite)

Overview

• The Client Experience Officer is responsible for managing walk-in clients, ensuring seamless reception, billing and complaints management

Key Responsibilities
Your scope of responsibilities will include but are not limited to the following:

Client Reception:

• Generate new prospects, and ensuring at least 55% conversion of walk-in client enquiries to appointment.
• Provide assistance to walk-in customers as required, ensuring update-to-date knowledge of company’s product offering and services
• Ensure timely management of walk-in clients, adhering to the stipulated optimal walk-in time
• Resolve client complaints by investigating problems; proffering solutions; preparing reports and making recommendations to teams as required.
• Manage client billings and cashiering, ensuring zero income leakage.
• Ensure zero complaints on front office décor and overall facility from audit report.
• Prepare and submit weekly and monthly activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

General Administrative Services:

• Initiate and coordinate administrative procedures/plans as required to effect efficient operation
• Monitor compliance with Administrative policies and procedures
• Monitor cost and expenses to assist with budget preparation

Facility Management:

• Oversee facilities and office equipment by completing the preventive maintenance requirements, and calling for repairs where needed
• Assist to manage utilities and small administrative projects (e.g. relocation)
• Coordinate the activities of external service providers
• Monitor delivery of services provided by third parties and prepare periodic reports on performance
• Liaise with utility service providers to ensure uninterrupted services and prompt payment of bills

Procurement:

• Maintains office supplies inventory by checking stock to determine inventory level; anticipating office supply needs; and verifying receipt of supplies
• Monitor inventory of office supplies and purchasing of new material, with attention to budgetary constraints
• Liaise with Corporate Administration for technical procurements and supply as required

Mail Administration:

• Oversee mail administration, ensuring timeliness of mail and dispatch

Requirements

• Candidates should possess an HND/BSC with 1 - 2 years’ experience in a similar role
• High interpersonal skills with a collaborative and flexible work style
• Entrepreneurial mindset with the ability to spot sales opportunities
• Excellent verbal and written communication skills
• Excellent listening, negotiation and persuasion abilities
• CRM and Project Management Skills.

Salary
Very attractive with other benefits.

Application Closing Date
16th January, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online