Dispatch & Inventory Coordinator at a Growing E-commerce Company

We are a growing e-commerce company based in Lagos. We sell via landing pages and social media, operating a Cash-on-Delivery (COD) model with third-party delivery agents across Nigeria.

We are recruiting to fill the position below:

Job Title: Dispatch & Inventory Coordinator

Location: Oyingbo, Ebute Metta, Lagos
Employment Type: Full-time

The Role

• We're building our operations team and need a hands-on coordinator to manage daily dispatch and inventory activities
• You will be the operational link between our warehouse, delivery agents (DAs), and customers. This is a practical, daily execution role — not a desk job. You will regularly travel to motor parks to dispatch goods to DAs across different locations.
• This role is not for an ajebutter — the motor parks are rugged.

Core Responsibilities
Inventory & Stock Custody:

• Receive and record incoming stock from suppliers
• Allocate buffer stock to delivery agents based on their delivery velocity
• Track stock custody transfers to DAs (stock on loan, not sold until delivered)
• Conduct weekly stock reconciliation with DAs (photo verification, physical counts)
• Investigate and report stock variances or discrepancies
• Monitor low stock levels and flag reorder needs

Delivery Agent Coordination:

• Onboard new delivery agents (documentation, training on process)
• Verify DA guarantors — in-person visit, ID collection, liability signing, workplace/address verification
• Ensure guarantor accountability before DA handles any cash or stock
• Assign orders to DAs based on location coverage
• Hand over goods to DAs at dispatch point with proper documentation
• Track DA stock balances and delivery performance
• Follow up on pending deliveries and delays
• Coordinate DA cash remittance (48-hour collection cycle)
• Monitor DA cash thresholds — flag when balance gets too high
• Handle DA disputes, shortages, and absconding cases

Daily Dispatch Operations:

• Process confirmed orders for dispatch
• Verify order details before handover (correct items, quantities, customer info)
• Travel to motor parks to send goods to DAs in other locations (30 mins or less from office)
• Coordinate with park agents and transporters for timely dispatch
• Update order status in system (assigned → in transit → delivered)
• Handle failed deliveries and returns
• Communicate with DAs via WhatsApp for real-time coordination

Who We're Looking For
Required — You MUST Have:

• 2-4 years experience in warehouse operations, dispatch, or logistics coordination
• Experience in COD (Cash on Delivery) e-commerce — landing page businesses, not marketplace platforms
• Hands-on experience with delivery agent networks or third-party logistics (3PL)
• Understanding of stock custody vs. stock transfer (you know the difference)
• Experience with COD cash reconciliation and failed delivery handling
• Ability to conduct physical stock counts and reconciliation
• Strong attention to detail — errors cost money
• Comfortable using WhatsApp, Excel/Google Sheets, and basic inventory apps
• Reliable, honest, and physically present daily
• Live within easy commute to Oyingbo/Ebute Metta (Mainland Lagos preferred)

Strong Advantage — Experience With:

• Working with telesales teams to confirm orders before dispatch
• High return/failed delivery environments (you know COD challenges)
• DA onboarding, guarantor verification, and fraud prevention
• Last-mile delivery coordination in Lagos
• Motor park operations and interstate goods dispatch
• ERP or inventory management systems (Odoo, Tradegecko, or similar)
• Managing delivery agent performance and accountability

You Should Know:

• How to calculate DA buffer stock based on delivery velocity
• What a 48-hour remittance cycle means
• Why stock under custody ≠ stock sold
• How to verify stock through photo reconciliation
• Why COD businesses have high return rates and how to manage them
• How to properly verify a DA's guarantor before onboarding
• What to do when a DA absconds with cash or stock

Working Details:

• Hours: Monday to Saturday, 8:00am - 6:00pm
• Location: On-site daily at Oyingbo, Ebute Metta, Lagos
• Reports to: Founder/Managing Director.

What We Offer

• Base salary: ₦250,000 / month (gross)
• Performance bonus: Up to ₦50,000/month based on:
  • Delivery success rate at or above 80%
  • DA cash remittance on time (48-hour rule)
  • Zero stock variance at weekly reconciliation
  • No DA absconding incidents
• Opportunity to build operations from the ground up
• Direct impact on company growth.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online

Interview Process

1. CV screening
2. Phone interview (15 min) — we'll ask about your specific experience with DA networks and stock reconciliation
3. In-person interview with practical scenario questions
4. Reference check with previous employer

Note

• The application form will ask about your COD e-commerce experience and include scenario questions. Only people with real experience can answer them properly.
• If you've never worked in COD e-commerce (landing page/social media sales model), this role is not for you.

Important Notes:

• Only apply if ₦250,000 (gross) + bonus structure meets your expectations
• We need COD e-commerce experience (landing page/social media sales) — Jumia/Konga marketplace experience is NOT what we're looking for
• This role requires daily physical presence — no remote work
• You will travel to motor parks regularly to dispatch goods — this is not optional
• We will verify previous employment and references
• Candidates who cannot answer the application question will not be considered.