Telesales / Client Engagement Representative at 5thWall Consulting

At 5thWall Consulting, we are a dynamic outsourcing firm dedicated to providing end-to-end recruitment solutions for businesses across various industries. We specialize in helping organizations attract, assess, and hire top talent that aligns with their goals and culture. With a focus on efficiency, professionalism, and personalized service, we partner with clients to build high-performing teams that drive business success.

We are recruiting to fill the position below:

Job Title: Telesales / Client Engagement Representative

Location: Ajah, Lagos
Employment Type: Full-time

Role Overview

• We are seeking a highly persuasive, emotionally intelligent, and targetdriven Telesales & Client Engagement Representative to manage inbound and outbound client communications, nurture qualified leads, and convert interest into successful real estate transactions.
• This role blends customer service excellence with structured sales followup. You will serve as the critical link between client interest and purchase commitment.
• If you excel at consistent followup, clear communication, objection handling, and closing deals without being pushy or desperate, this role is for you.

Key Responsibilities
Lead FollowUp & Conversion (Core Responsibility):

• Call and follow up via phone and WhatsApp on warm and hot leads generated from:
  • Instagram
  • WhatsApp broadcasts
  • Website inquiries
  • Ads and referrals
• Nurture prospects through the full sales journey:
  • Interest → Inspection → Commitment → Payment
  • Ensure no qualified lead goes cold due to poor or inconsistent followup.

Customer Service & Client Relationship Management:

• Serve as the first point of contact for new client inquiries.
• Respond promptly, politely, and professionally to:
  • Phone calls
  • WhatsApp messages
  • DMs redirected to the sales line
  • Provide accurate information on:
  • Property features and details
  • Pricing and payment plans
  • ROI structures
• Location advantages
  • Escalate complex or technical inquiries to senior sales staff when necessary.

Lead Qualification & Pipeline Management:

• Qualify leads based on:
  • Budget
  • Timeline
  • Purpose (investment or residential)
  • Location preference
  • Categorize leads as Cold, Warm, or Hot.
• Maintain accurate and uptodate lead records using:
  • CRM tools
  • Google Sheets
  • WhatsApp labels
• Track followup history and define next action steps clearly.

Sales Support & Closing Assistance:

• Schedule and coordinate:
  • Physical inspections
  • Virtual tours
  • Conduct postinspection followups to drive decisionmaking.
• Send reminders for:
  • Payment deadlines
  • Promotional offers
  • Price reviews
• Support senior sales executives with documentation and followups where required.

Reporting & Accountability:

• Submit daily performance reports, including:
  • Number of leads contacted
  • Conversations held
  • Follow-ups completed
  • Inspections booked
  • Sales closed or progressed
  • Maintain accurate call logs and adhere strictly to followup schedules.

KPIs
Performance will be measured based on:

• Lead response time (speed is critical)
• Number of daily followups completed
• Conversion rate from warm lead to inspection
• Conversion rate from inspection to payment
• Client satisfaction and professionalism
• Revenue contribution.

Required Skills & Competencies

• Strong verbal and written communication skills (English)
• Confident and professional phone etiquette; comfortable making and receiving frequent calls
• Ability to follow up consistently and manage multiple conversations without supervision
• Persuasive yet respectful communication style (not aggressive or pushy)
• Good emotional intelligence, patience, and ability to handle objections calmly
• Organized and detailoriented with strong followthrough
• Comfortable working with targets and performance tracking
• Willingness to learn and take feedback
• Preferred but not mandatory:
• Previous experience in telesales, customer service, real estate, or similar salesdriven roles
• Basic familiarity with WhatsApp Business, CRM tools, or Google Sheets.

Salary
N150,000 - N200,000 monthly.

Application Closing Date
22nd January, 2026.