Head, Technical Services & Operations at a Telecommunication Company - Glone General Merchandize

Glone General Merchandize - Our client, a Telecommunication Company, is recruiting to fill the position below:

Job Title: Head, Technical Services & Operations

Location: Lagos
Employment Type: Full-time
}Reports To: Divisional COO
Travel: Occasional

Job Summary

• The Head of Technical Services & Operations will provide strategic and operational leadership across network operations, service delivery, solution architecture, and VAS to ensure reliable, scalable, and high-quality technical services.

Key Responsibilities

• Lead technical operations including NOC, service delivery, solution architecture, and VAS.
• Oversee network planning, optimization, availability, and performance.
• Ensure SLA compliance, service quality, and customer satisfaction.
• Manage incident escalation, root cause analysis, and service restoration.
• Lead, mentor, and develop high-performing technical teams.
• Manage vendors, partners, and internal stakeholders.
• Drive innovation, automation, and continuous improvement initiatives.

Requirements

• B.Eng / B.Sc Degree (minimum 2:1 or Upper Credit) in Engineering or related fields
• Minimum of 10 years’ telecom/ISP experience, with 5 years in senior leadership.
• Strong expertise in IP/MPLS, core networking, and enterprise service delivery.
• Industry certifications (CCNP/CCIE/JNCIP/Nokia NRS) required.
• MBA and PMP/ITIL certifications are an advantage.

Key Skills:

• Strategic and technical leadership.
• Strong decision-making and problem-solving skills.
• Customer-focused and results-driven mindset.
• Excellent communication and stakeholder management skills.

Application Closing Date
14th January, 2026.

How to Apply
Interested and qualified candidates should send their CV in PDF format only to: ggmerchandize@gmail.com using the job title as the subject of the mail.

Note
Provide the information listed below to help us determine your alignment with the job requirements before scheduling a formal interview:

• Current Salary (Net).
• Expected Salary (Net).
• Annual Net Salary.
• Notice Period.
• Age / Date of Birth.