Customer Service Executive at AWARI Real Estate limited

AWARI Homes is a modern property platform connecting people to quality short-stay homes, rentals, and property investments. We make it easy to find, book, and manage well-curated homes designed for comfort, convenience, and peace of mind. From shortlets and vacation stays to long-term rentals and property sales, AWARI Homes delivers verified listings, seamless booking, and reliable property management — redefining how people live, stay, and invest. Feel at home. Stay smart. Live better.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Employment Type: Full-Time (On-site / Hybrid)

Job Summary

• We are seeking a friendly, proactive, and customer-focused Customer Service Executive to manage guest and client interactions across all communication channels.
• The ideal candidate will serve as the first point of contact for inquiries, bookings, complaints, and support — ensuring a smooth and positive experience for guests and property owners.

Key Responsibilities
Customer & Guest Support:

• Respond promptly to guest and client inquiries via phone, email, WhatsApp, and online platforms
• Assist guests with bookings, check-ins, check-outs, and stay-related requests
• Handle complaints and resolve issues professionally to ensure customer satisfaction

Booking & Reservation Management:

• Manage reservations and update booking systems accurately
• Coordinate with operations, housekeeping, and maintenance teams to fulfill guest requests
• Provide clear information on pricing, availability, policies, and services

Relationship Management:

• Maintain positive relationships with guests, tenants, and property owners
• Follow up with guests after stays to gather feedback and encourage reviews

Documentation & Reporting:

• Record customer interactions, complaints, and resolutions
• Escalate complex issues to the Operations Manager when necessary
• Prepare basic daily or weekly customer service reports

Requirements & Qualifications

• Candidates should possess an OND/HND/Bachelor’s degree in any related field with 1–3 years experience in customer service, hospitality, real estate, or call-center roles
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to multitask and remain calm under pressure
• Familiarity with short-stay or hospitality services is an advantage.

Application Closing Date
16th January, 2026.

How to Apply
Interested and qualified candidates should send their Resume to: career@awarihomes.com using the Job Title as the subject of the email.