Concierge at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Concierge

Location: Warri, Delta
Employment Type:

Main Functions

• The Concierge serves as a key point of contact for guests, providing personalized assistance, information, and support to enhance the overall guest experience.
• The role focuses on anticipating guest needs, offering local recommendations, handling special requests, and coordinating services efficiently.
• The ideal candidate must be courteous, knowledgeable, and service-oriented, with strong communication skills and a professional demeanor.

Responsibilities
Guest Assistance & Support:

• Welcome guests warmly and provide professional assistance upon request.
• Respond to guest inquiries regarding hotel services, facilities, and operating hours.
• Assist guests with reservations, transportation arrangements, and special requests.
• Provide accurate information about local attractions, restaurants, events, and directions.

Coordination & Service Delivery:

• Coordinate guest requests with relevant departments to ensure timely service delivery.
• Liaise with external service providers such as transport services and tour operators when required.
• Follow up on guest requests to ensure satisfaction.

Guest Experience Management:

• Handle guest complaints or concerns politely and escalate when necessary.
• Maintain detailed knowledge of guest preferences where applicable.
• Support VIP guests and special events with personalized attention.

Communication & Reporting:

• Maintain clear records of guest requests and services provided.
• Communicate effectively with front office, housekeeping, security, and other departments.
• Report any guest-related issues or incidents to the supervisor.

Professional Conduct & Standards:

• Uphold the organization’s service standards and brand image.
• Maintain a neat, professional appearance at all times.
• Ensure guest confidentiality and data privacy.

Experience / Qualifications

• Minimum of SSCE; additional training in hospitality or customer service is an advantage.
• 2 – 4 years experience in a concierge, guest relations, or customer-facing role.
• Experience working in hotels or upscale hospitality environments is preferred.
• Good knowledge of the local area and available services.

Competencies / Skills:

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask and prioritize guest requests.
• Good organizational and coordination skills.
• Attention to detail and professionalism.

Behavioural Qualities / Other Competences:

• Friendly, courteous, and approachable.
• Calm and composed under pressure.
• Proactive and guest-focused mindset.
• Discreet and trustworthy.
• Willingness to work shifts, including weekends and holidays.

Application Closing Date
17th January, 2026.

How to Apply
Interested and qualified candidates should forward their CV to: recruitment@domeoresources.org using “Concierge – Warri" as the subject of the email

Note: Only shortlisted candidates will be contacted.