Voice Products Automation Manager at CashXpress Nigeria Limited

CashXpress Nigeria Limited, a fast paced fintech company in Lagos, Nigeria, is recruiting to fill the position below:

Job Title: Voice Products Automation Manager

Location: Lagos

Job Description

• This role is a key role in our company, ensuring that CashX voice bots and interactive voice systems serve our customers while minimizing costs.
• This requires a deep understanding of customer behavior in lending, technological changes, communications services, AI trends, revenue generation, cost estimation and optimization, solution development and integration, and ensuring voice products are running smoothly at all times.

Responsibilities
This position will include the following responsibilities:

• Develop voice products in the areas of onboarding, customer service/support and especially debt collection, through voice bots, interactive voice responses and integration with AI-powered voice agents - in collaboration with other team members.
• Develop, implement and optimize scripts and matrices for various departments: verification, customer service and loan repayment. Develop and manage matrices of communication solutions, interaction scripts.
• Track interactions between personalized paid variable voice products and recorded voice products using natural language processing tools with a focus on minimizing costs. Map predefined voice scripts and matrices to their categories using voice tools and AI tools.
• Manage the optimization of voice product tool capabilities, such as ElevenLab, n8n and others, as well as communication channels, such as Grafana, Webitel, etc. with a focus on subscription/request/usage pricing.
• Identify factors affecting the use of voice services by customers, as well as trends in inactivity/inefficiency.
• Track key performance indicators of the voice services segment and analyze data for product optimization: revenue, usage and retention of voice products. Monitor the life cycle, connectivity and capabilities of customers to stimulate the growth of process automation.
• Provide regular reports on key performance indicators (KPIs) of products based on Power BI and Excel (daily, weekly, monthly) to management.
• Conduct market analysis to assess trends in the voice product industry/competitor activity and the use of similar or alternative tools.

Requirements

• 2-3 years of experience in developing/engineering in the field of voice and chatbot ( Python, JavaScript / TypeScript, Basic SQL, UX Design) with an emphasis on product data analysis.
• Ability to work in a results-oriented organization.
• Experience in international companies is a plus.
• Excellent data analysis skills, attention to detail, adequacy and independence in decision-making.
• Experience in digital lending, financial services, call centers or telecommunications will be an additional advantage.

Application Closing Date
16th January, 2026.

How to Apply
Interested and qualified candidates should send their Resume to: hr@cashx.ng using the job title as the subject of the mail.