Specialist - Bill Payments at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Specialist - Bill Payments

Job Identification: 6825
Location: Victoria Island , Lagos 
Job type: Full-time
Reports To: Senior Manager - Forensic Assurance and Investigations
Division: Internal Audit and Forensic Services

Job Summary

• The Product Specialist is accountable for the successful delivery, performance, and continuous improvement of Bill Payment products and App Channel experiences.
• This role ensures that product initiatives are aligned with strategic business goals, meet regulatory and operational standards, and are efficiently executed through cross-functional collaboration.

Description
Strategy & Product Development:

• Execute quarterly product roadmaps for bill payments and app features.
• Roll out new billers, services, and value-added functionalities.
• Use analytics and customer insights to enhance features and user experience.
• Support strategic planning with performance reports and insights.

Partner & Integration Management:

• Manage onboarding and integration of billers (utilities, telecoms, government, etc.).
• Coordinate with API and technology teams for seamless in-app integrations.

Performance & Customer Experience:

• Drive growth in transaction volume and app engagement.
• Reduce failed transactions and improve service uptime.
• Deliver frictionless, end-to-end user journeys across all channels.

Operational Delivery:

• Collaborate with cross-functional teams (UX, tech, marketing, compliance).
• Prioritize product backlogs and participate in agile sprints.
• Lead testing (UAT, integration, regression) and ensure timely releases.
• Monitor KPIs, incident logs, and customer feedback for continuous improvement.

Governance & Compliance:

• Participate in product governance and risk forums.
• Ensure regulatory compliance and internal audit readiness.
• Implement controls to prevent revenue leakage and ensure data integrity.
• Reporting & Budgeting
• Provide weekly/monthly reports on product performance and issues.
• Support budget planning and cost optimization initiatives

Qualifications
Education:

• First Degree in Computer Science, Engineering, or related field
• Relevant postgraduate education is an advantage
• Formal certification in Digital Product Management / Product Owner, Agile Delivery, User Experience or other relevant fields would be beneficial

Experience:

• Minimum of 3 - 7 years of experience in Fintech Payments, Ecommerce or Telecommunication industry
• At least 4 years’ experience in Payments / financial digital product development & management and implementation of mobile app channels
• Experience in leading and implementing innovative Fintech products and within the Telco, financial or banking industry
• Knowledge of user interaction design, user-centric experience design, brand identity management, digital marketing, and the creative process
• Experience with Agile delivery and Development Operations frameworks
• Experience in ecommerce and electronic payment business is advantageous
• Deep understanding of the Nigerian and worldwide Fintech ecosystem, players, business models and industry related best practices
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice.

Application Closing Date
19th January, 2026.