Client Experience & Sales Associate at Exotic Pet Cafe

At Exotic Pet Café, we're not your average pet store; we're a passionate community that adores animals, with their well-being at the core of our mission. Beyond just providing a variety of pets, we offer premium pet products and deliver top-notch services like grooming, boarding, day care, and veterinary care.

We are recruiting to fill the position below:

Job Title: Client Experience & Sales Associate

Location: Lagos
Employment Type: Full-time

Role Overview

• The Client Experience & Sales Associate is the first point of contact for all customers, both in-store and online. This role combines customer service, in-store and online sales, and client relationship management to ensure a positive experience for pet owners and their pets.
• You will also be responsible for reporting daily and weekly activities to the manager to support smooth operations and business growth.

Key Responsibilities

• Greet and assist walk-in customers, providing a friendly and professional experience.
• Respond promptly to online inquiries and orders.
• Advise customers on suitable products, accessories, and services for their pets.
• Build and maintain relationships with clients, following up on their pets’ needs and previous purchases.
• Manage and maintain accurate inventory records.
• Report daily sales, inventory updates, and client interactions to the Store Manager.
• Promote café services, including grooming, boarding, and veterinary care.
• Ensure the store is clean, organized, and welcoming.
• Collaborate with team members to ensure smooth day-to-day operations.

Work Environment:

• Fast-paced pet café/store with daily in-store and online customer engagement.
• Interaction with pets and pet owners on a regular basis.

Reporting:

• Daily and weekly updates to the Store Manager on sales, inventory, and client interactions.

Qualifications & Skills

• Interested candidates should possess a Bachelor's Degree with 2-4 years experience.
• Passion for pets and basic knowledge of pet care.
• Strong interpersonal and communication skills.
• Ability to advise customers and suggest products/services effectively.
• Organized, reliable, and detail-oriented.
• Prior experience in retail, customer service, or pet care is an advantage.

Application Closing Date
11th February, 2026.

How to Apply
Interested and qualified candidates should send their Applications to: admin@exoticpetcafe.com using the Job Title as the subject of the email.