General Manager at Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Island
Employment Type: Full-time

Role Purpose

• The General Manager is responsible for the overall leadership, performance, and growth of the organization
• The role provides strategic and operational direction, drives business development, ensures operational excellence, and delivers financial performance in line with organizational objectives.
• The GM will lead cross-functional teams, optimize operations, scale revenue, and embed strong management systems in a fast-paced environment.

Key Responsibilities
Leadership & Management:

• Provide strong leadership and direction across all business units and functions.
• Build a high-performance culture driven by accountability, discipline, and results.
• Translate corporate strategy into actionable operational plans.
• Lead, mentor, and manage senior managers and team leads.

Business Development & Growth:

• Develop and execute business development strategies to drive revenue growth.
• Identify new market opportunities, partnerships, and expansion initiatives.
• Strengthen client acquisition, retention, and service delivery models.
• Lead negotiations, key account management, and strategic partnerships.

Operations & Service Delivery:

• Oversee day-to-day operations to ensure efficiency, quality, and consistency.
• Design and implement standard operating procedures (SOPs) and service standards.
• Ensure seamless coordination across operations, sales, finance, and support teams.
• Drive continuous process improvement and operational scalability.

Financial Management & Commercial Oversight:

• Own the P&L and ensure profitability, cost control, and revenue optimization.
• Monitor budgets, forecasts, and financial performance against targets.
• Use data and financial insights to support decision-making.
• Ensure effective cash flow management and cost efficiency.

Strategy Execution & Performance Management:

• Convert strategic objectives into measurable KPIs across departments.
• Track performance, analyze results, and implement corrective actions.
• Ensure timely and accurate management reporting.
• Drive operational discipline in a high-pressure, fast-moving environment.

 Risk, Compliance & Governance:

• Ensure compliance with company policies, regulatory requirements, and industry standards.
• Identify operational and financial risks and implement mitigation strategies.
• Maintain strong governance, internal controls, and ethical standards.

Stakeholder & Relationship Management:

• Act as the primary operational interface with key clients, partners, and stakeholders.
• Collaborate closely with the CEO, Board, and shareholders.
• Represent the organization externally as required.

Key Interfaces:

• CEO / Managing Director
• Senior Management Team
• Finance, Operations, Sales & HR Teams
• Key Clients, Partners, and Vendors.

Required Qualifications & Experience
Education:

• Bachelor’s Degree in Business Administration, Management, Economics, Hospitality, Retail Management, or a related discipline.
• MBA or relevant postgraduate qualification is an added advantage.

Experience:

• Minimum of 10–15 years’ experience in retail, hospitality, or other high-paced operational environments.
• Proven track record in general management, operations leadership, and business growth.
• Strong exposure to P&L management, budgeting, and financial performance management.
• Experience leading large, multi-disciplinary teams.

Core Competencies & Skills:

• Strong leadership and people management capability
• Commercial acumen with strong numerical and analytical skills
• Operational excellence and process optimization
• Business development and growth strategy execution
• Ability to perform under pressure in fast-moving environments
• Excellent communication, negotiation, and decision-making skills
• Results-driven with a strong execution mindset.

Personal Attributes:

• Decisive and accountable leader
• Highly organized and performance-oriented
• Strategic thinker with hands-on execution ability
• High integrity and professional maturity.

Application Closing Date
20th January, 2026.