Customer Service Representative at Naturapimp

Nuturapimp is a trichological wellness center dedicated to preserving and enhancing the hair health of its clients by addressing not only external hair care practices but also the internal physiological, lifestyle, and environmental factors that influence hair growth, strength, and retention.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ibadan, Oyo
Employment Type: Full-time

Job Duties and Responsibilities

• Receive and process online orders
• Update and manage the company’s website and social media pages
• Convert leads into actual sales
• Liaise with and manage courier companies
• Develop and maintain an updated customer/vendor lists
• Answer and direct phone calls
• Organize and prepare for exhibitions and outdoor sales events
• Assist in the preparation of regularly scheduled reports
• Handle customer enquiries and complaints
• Establish, develop and maintain positive business and customer relationships
• Work in line with company policy to achieve set sales targets and outcomes within schedule
• Send weekly email blasts, WhatsApp messages, bulk SMS
• Closely monitor online trends and inventory
• Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory
• Answer first line queries and complaints from customers.
• Report discrepancies and problems to the Operations Manager
• Give advice and guidance on product selection to customers.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Working within established guidelines, particularly with product lines.
• Work with management to organize and execute online sales campaigns
• Perform all other duties as assigned

Job Requirements
Educational Qualification:

• HND or BSC in any related discipline preferably marketing, business and finance.
• 1-2 years experience in an ecommerce role
• Experience with sales targets
• Skills and Abilities
• Good customer service skills
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast-paced environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills.

Application Closing Date
28th February, 2026.

How to Apply
Interested and qualified candidates should send their CV to: qualitytalentzone@gmail.com using the Job Title as the subject of the email.