Customer Service Officer at Polo Holdings

Polo Residences - From Nigeria’s most coveted streets to the quiet corners of reserved estates, Polo Residences crafts homes that are equal parts architecture and asset. We build with intention — marrying timeless proportion and modern technology so that every villa becomes a private sanctuary and a strategic investment. Each design is a study in detail, privacy, and sustainable intelligence: smart homes, solar resilience, and finishes that age like a fine legacy.

We are shaping the future of luxury living. Our philosophy is simple yet bold: to create intelligent, sustainable spaces that anticipate tomorrow and enhance investment growth while elevating life today. Each of our developments is more than architecture; it is a fusion of design, technology, and lifestyle, crafted for those who demand distinction. From smart home automation to energy- efficient systems, we are committed to integrating innovation into every detail, ensuring that our residences remain timeless in both form and function.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• The Customer Service Officer is responsible for managing client interactions and ensuring a seamless customer experience throughout the property inquiry, purchase, leasing, and after-sales process.
• The role involves responding to inquiries, coordinating with sales and property teams, maintaining accurate client records, and addressing customer concerns in a timely and professional manner to support business growth and customer satisfaction.

Key Responsibilities

• Serve as the first point of contact for clients via phone calls, emails, walk-ins, and digital platforms.
• Respond promptly to customer inquiries regarding property listings, pricing, availability, and company services.
• Schedule property inspections and coordinate appointments between clients, sales agents, and property managers.
• Maintain accurate customer records and update client information in CRM systems.
• Follow up with clients on inquiries, site visits, documentation, and payments.
• Handle customer complaints and escalate complex issues to the appropriate department when necessary.
• Support the sales team by preparing client documentation, offers, and basic reports.
• Provide after-sales support to ensure smooth handover and continued client satisfaction.
• Ensure compliance with company policies and real estate regulations.
• Assist with customer retention initiatives and client engagement activities.

Qualifications & Requirements

• Candidates should possess an OND/HND/BSc in Business Administration, Marketing, Mass Communication, or a related field with 2 years experience.
• Previous experience in customer service, sales support, or real estate is an added advantage.
• Strong communication and interpersonal skills.
• Good organizational and time-management abilities.
• Proficiency in Microsoft Office and basic CRM tools.
• Ability to work under pressure and manage multiple client requests.
• Professional attitude with a customer-first mindset.

Key Skills & Competencies:

• Customer relationship management
• Problem-solving and conflict resolution
• Attention to detail
• Team collaboration
• Professional communication
• Multi-tasking and adaptability

Salary
N150,000 - N200,000 / Month.

Application Closing Date
15th January, 2026.

How to Apply
Interested and qualified candidates should send their CV with a brief Cover Letter to: poloholdingsorg@gmail.com , hr@poloresidences.com , jolorunlami@gmail.com using the job position as the subject of the email.