Service Center Manager at SIMS Nigeria Limited

For over three decades, SIMS Nigeria Limited has grown from a single store to a nationwide business in the consumer electronics space with locations across Nigeria. Our journey of consistent growth and dedication has been driven by a commitment to quality in every aspect of our business. From our highly skilled and well-informed staff to the innovations and processes we bring to bear to ensure each customer receives top-tier service and dependable products.

With pride, we believe we are on a journey to building a legacy rooted in trust, innovation, and exceptional standards riding on our partnership with Samsung, Royal Electronics, Panasonic, Philips, Beko, Kenwood, Powermatic, and many others. Our values continue to guide us, allowing SIMS Nigeria Limited to thrive in a constantly evolving market while delivering lasting value to our customers, partners, and people across Nigeria. With premium products and unmatched service, we are honored to represent these trusted brands in Nigeria, bringing innovation and quality products directly to our customers with the sole aim of enriching their lives.

As we continue to expand and adapt to meet the growing needs of our market, SIMS Nigeria Limited remains committed to setting the standard in product quality and service across the nation.

We are recruiting to fill the position below:

Job Title: Service Center Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• The Service Center Manager is responsible for overseeing the operations, performance, profitability and strategic direction of the service center.
• This role involves ensuring customer satisfaction, maintaining service standards, and driving continuous improvement in operational processes.

Key Responsibilities

• Manage daily operations of the service center, ensuring seamless service delivery and customer satisfaction.
• Supervise and provide guidance to all staff at the Service Center.
• Oversee the receipt, storage, and dispatch of spare parts, ensuring accuracy and availability of stock.
• Monitor and evaluate staff performance, providing coaching and training where necessary.
• Establish and track service KPIs, such as customer satisfaction, response/resolution time, and inventory accuracy.
• Ensure prompt resolution of escalated customer issues and complaints.
• Coordinate with procurement and technical teams to align spare parts inventory with service requirements.
• Maintain compliance with company policies, safety procedures, and regulatory standards.
• Prepare and present periodic reports on service performance, customer feedback, and inventory levels.
• Drive continuous improvement initiatives to enhance service center operations and customer experience.

Qualifications

• B.Sc./HND in Business Administration, Supply Chain, or related field. A Master’s degree is an added advantage.
• 5–7 years’ experience in customer service or service operations, with at least 2 years in a managerial role.
• Proven experience overseeing inventory or spare parts operations is highly desirable.
• Strong leadership, team management, and conflict resolution skills.
• Excellent communication, analytical, and organizational abilities.
• Proficiency in Microsoft Office Suite and ERP/inventory management software.

Application Closing Date
Not Specified.