Relationships & Operations Coordinator at a Reputable Company

A reputable company is recruiting suitable candidates to fill the position below:

Job Title: Relationships & Operations Coordinator

Location: Asokoro, Abuja
Employment Type: Full-time
Facility Type: Private Wellness & Recreational Centre (Members Only)

About the Role

• We are seeking a highly organised, discreet, and emotionally mature professional to serve as the central coordination hub of our premium recreational centre. 
• This role goes far beyond “front desk.
• You will oversee member relations, daily operations, cleaning standards, security coordination, scheduling, reporting and ensure the facility always reflects calm, order, privacy, and premium service.
• If you thrive in structured environments, take pride in details, and enjoy creating seamless guest experiences, we’d like to meet you.

Key Responsibilities
Member Relations & Front Desk Excellence:

• Welcome members and guests warmly by name, where possible
• Maintain a quiet, elegant reception atmosphere
• Handle inquiries, renewals, and registrations professionally
• Track attendance, preferences, and follow up on missed sessions
• Contact members approaching renewal (30/14/7 days)
• Prepare short daily updates for management

Complaint Handling:

• Receive concerns calmly and respectfully
• Resolve minor issues immediately, escalate serious ones quietly
• Keep an incident and complaint log with solutions and follow-ups

Housekeeping Oversight:

• Supervise cleaning schedules (daily, weekly, deep cleaning)
• Inspect restrooms, gym floor, steam/sauna, lockers, and reception
• Ensure towels, tissue, soap, sanitizers & supplies are always stocked
• Report and track maintenance issues until resolved
• Keep a daily cleanliness logbook — facility must always look premium

Security & Access Control:

• Coordinate with security on member entry and visitor rules
• Enforce member-only access politely but firmly
• Monitor behaviour and incident logs discreetly

Staff Discipline & Coordination:

• Confirm the punctuality and professional conduct of cleaners/trainers
• Maintain staff attendance and rosters
• Lead short daily briefing huddles

Scheduling & Operations:

• Manage class schedules and booking reminders
• Arrange substitutes when instructors are unavailable
• Prevent space/schedule conflicts
• Track peak usage trends

Facility Readiness:

• Ensure correct ambiance: music, lighting, cleanliness, arrangement
• Conduct morning and pre-closing walk-through checks

Reporting & Records:

• Daily, weekly, and monthly reports on operations and member experience
• Maintain organised logs: cleaning, complaints, incidents, lost-and-found, visitors, supplies, maintenance, attendance

Culture Guardian:

• Promote calm, professionalism, privacy, and respect at all times
• Ensure the club environment never becomes noisy, disorderly, or gossipy

Who We’re Looking For

• Experience in hospitality, spa, private club, executive assistant, or operations coordination
• Exceptional organisation and communication skills
• Naturally calm, polite, discreet, and firm when needed
• Comfortable supervising support teams
• Loves structure, checklists, and order
• High emotional intelligence and maturity
• Strong sense of responsibility and confidentiality
• If you talk too much, get easily flustered, dislike structure, or enjoy drama, this role is not for you.

What We Offer

• Salary: N3,000,000 - N4,500,000 / Annum (based on experience)
• A respectful, structured work environment
• Opportunity to be the anchor of a prestigious wellness facility
• Training, support, and room to grow professionally.

Application Closing Date
28th January, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online