Account Manager at ipNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Account Manager

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary 

• The Accounts Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within Ibadan.
• Build and maintain productive business relationships with key decision makers to understand the Customers’ strategic direction and identify opportunities.
• Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give ipNX a larger share of the Customers’ wallets.

Expected Key Results
Key Activities;
Maintain Strategic Leadership within Key Accounts:

• Develop and maintain strategic long-term trusting relationships with high-volume clients to accomplish organic growth and long-term company objectives.
• Develop and implement marketing strategies and ensure that coherent and consistent strategies are employed in all serving and/or maintenance transactions and relationships.
• Interact with key decision makers, initiate and bring forward strategic engagement plans to retain and grow business within key accounts.
• Provide an annual plan on how to increase the share of wallet and win new business within each allocated account.
• Develop a deep understanding of the client’s priorities, strategies, and ensure that ipNX adds value across the broader organization.
• Develop and implement effective account strategies, including relationship mapping, management of opportunity pipeline, and generation of service offerings.

Accounts Maintenance:

• Maintain knowledge and awareness of competing products/services, discounts and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business.
• Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision-making.
• Maintain, deliver, and present forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.
• Maintain good public relations with current and prospective customers within the Accounts.
• Ensure that profitable sales volume and strategic objective targets are met for the assigned key accounts.
• Coordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer.

Effective Project Management:

• Collaborate with the Customer Care and Resource Management teams to meet account performance objectives as well as the key accounts’ expectations through complementary cross-functional efforts.
• Define project scope, estimate, and write proposals, work with stakeholders in the creation of project specifications and time plans.
• Identify and develop a target list of vertical markets to develop.
• Understand business objectives, challenges, and opportunities of target and vertical markets.
• Responsible for framework vision, structure, and management while providing accountability and development strategy.
• Develop, in collaboration with the marketing team, innovative and/or differentiating products and services for the Region.

Business Profitability:

• Prepare pricing documentation for the business’s products/services and secure appropriate approvals prior to sending commercial proposals to key accounts.
• Develop cross-selling relationships within assigned accounts and develop value propositions for differentiating product offerings.
• Collate and manage robust Industry data for analytics.
• Provide Management with the necessary sales reports, budgets, sales plan, and market analysis for the sector.
• Coordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer.
• Drive business opportunities that will give the organization a larger share of the Customers’ wallets within the sector.
• Lead database analysis to predict product usage, potential market penetration, and new opportunities.
• Ensure timely response to client-initiated Request for Proposal (RFP), Request for Information (RFI), and Request for Tender (RFT).

Thorough Understanding of Customers’ needs:

• Drive the understanding of the clients within the account and have a thorough understanding of how to manage and grow relationships between ipNX and the client in order to deliver opportunities and profitable growth.
• Structure and support to account teams through management information, market insight, knowledge sharing, and meeting preparation.
• Work with all internal departments to develop integrated solutions and expand the services the business provides to the end user.
• Maintain and develop prospective client and key strategic stakeholder network.
• Develop integrated marketing strategies and tactical plans to meet and exceed the business goals and objectives.
• Generate and drive insight for internal and client audiences around media, brands, consumers, and experiences (support from Marketing Team).
• Accountable for leveraging IPNX’s products and services as a means of enabling specific customers meet corporate goals and revenue targets.

Business Development:

• Understand and lead the client’s account planning cycle and ensure that the client’s needs and expectations are met by the business.
• Grow and develop existing framework accounts and provide market research, analyses, and insights into the latest industry trends.
• Provide strategic CSR thought leadership and expertise to expand business relationships.
• Influence cross-functional internal partners to create and execute effective research, analysis, and strategy.
• Represent the business at conferences, seminars, conventions, and exhibitions.
• Accurate reporting of relevant internal and external market information that may impact the business within accounts (e.g., competitor activity, account challenges, market opportunities, etc.) and development of action plans to maximize opportunity or minimize negative impact.
• Drive and participate in meetings and offer valuable ideas contributing towards the growth of the business.
• Understand industry trends and competition/competitors’ analysis for decision making.
• Drive business engagements and initiate high level meetings within the specific accounts.
• Drive the revenue opportunity within each client’s business portfolio as it relates to utilizing additional IPNX ‘s services or product offerings.

Relationship Management:

• Research key customers' wants and needs and suggest solutions that answer client’s needs and wants.
• Dedicate time to relationship affinity, exploring, understanding and determining customer needs and providing solutions to meet identified customer needs, utilizing various support functions within the organization.
• Provide useful feedback to management on the perception of customers about procedures, service delivery and quality of products and services.
• Conceive, organize, and implement various sales strategies designed to deepen existing relationships.
• Ensure financial strategies are kept current and appropriately aligned with client objectives.
• Handle all client’s inquiries effectively and resolve complaints appropriately for quality Customer service delivery and relationship management.
• Build and maintain productive business relationships with decision makers to understand the Customers’ strategic direction and identify opportunities.
• Oversee formal funnel/pipeline management and diligence on proactive and reactive opportunities.

Budget Achievement:

• Coordinate, facilitate, and oversee the achievement of the budget for specific accounts.
• Participate in the strategic account planning process in which specific financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.
• Delivering new business growth and maximizing revenue generation across ipNX's products.
• Maintain adequate knowledge of new products and services within the allocated sector and understand competitor strategy to gain market share.
• Consistently close sales and achieve monthly activity KPIs and revenue goals.
• Drive increasing the revenue opportunity within each client’s business portfolio as it relates to utilizing additional ipNX’s services or product offerings.

Management of Assigned Accounts and Understanding of Industry:

• Lead new business pitches and be responsible for the effective onboarding of new clients.
• Convert leads from team members and ensure all relevant information/document that will enable the processing of the business are obtained.
• Ensure that all the necessary documentation is required for commencing business with new accounts are obtained from the customer.
• Ensure regular follow up with the customers regarding orders and timely collections of the business’s products in order to obtain feedback on their level of satisfaction and note areas of sales performance improvement.
• Comply with all regulatory policies and control procedures regarding client transactions and suitability.
• Ensure all clients are on-boarded appropriately, including completeness and accuracy.
• Achieve performance targets for specific accounts and for the allocated sector through partnerships within the industry and region.
• Identification and evaluation of business opportunities by keeping an eye out for business best practices, trends, and principals that will enable the key internal teams keep consumers satisfied and loyal to the business.

Requirements

• Interested candidates should possess a Bachelor's Degree with 5 - 7 years experience.

Application Closing Date
24th January, 2026.

How to Apply
Interested and qualified candidates should send their CV to: lilianadefisoye@gmail.com using the job title as the subject of the mail.

Note: All candidates must ensure that they meet the minimum qualification stated.