Customer Service Associate (HIM Certified) at Lily Hospitals Limited

Lily hospitals Limited, established since 1986, remains one of the foremost hospitals in Nigeria and within the South-South region of the country. We are the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON). Also we are consistently committed to high standards; continuous improvement, service excellence, organizational citizenship, and outstanding work ethics running residency training programs in family medicine and radiology. Lily Hospitals is also involved in housemanship training and internship training in Pharmacy and Radiology. We have multiple locations in Benin, Warri, Okuokoko, etc.

We are recruiting to fill the position below:

Job Title: Customer Service Associate (HIM Certified)

Location: Ughelli / Warri - Delta / Port Harcourt, Rivers
Employment Type: Full-time

Job Overview

• The Customer Service Associate will serve as a key liaison between patients and the healthcare facility, providing exceptional service while managing and maintaining patient health information in compliance with healthcare regulations.
• The ideal candidate will combine strong customer service skills with a solid understanding of medical records management.

Key Responsibilities

• Welcome and assist patients, addressing inquiries, concerns, and service requests professionally and efficiently
• Collect, verify, and maintain accurate patient health records, ensuring completeness and confidentiality
• Ensure compliance with medical records protocols, healthcare regulations, and data privacy laws
• Assist in the registration, admission, and discharge processes, coordinating with medical and administrative staff
• Facilitate communication between patients, healthcare providers, and internal departments
• Support record audits, reporting, and quality assurance initiatives within the Health Information Management (HIM) department
• Utilize electronic health record (EHR) systems and other relevant healthcare software for accurate documentation and tracking

Qualifications and Requirements

• Valid Health Information Management (HIM) certification (required)
• Strong communication, interpersonal, and customer service skills
• Proficient in electronic health record systems and standard computer applications
• High level of accuracy, attention to detail, and ability to maintain confidentiality
• Ability to work effectively in a team-oriented healthcare environment

Key Competencies:

• Patient-centered mindset
• Professionalism and ethical conduct
• Strong organizational and multitasking abilities
• Problem-solving and conflict resolution skills.

Benefits

• Competitive salary and performance-based incentives
• Opportunities for professional growth and training in healthcare administration
• Supportive and collaborative work environment
• Access to continuous learning and development initiatives
• Employee recognition and engagement programs.

Application Closing Date
21st January, 2026.