Head, Operations / Business Development Manager at Wisdom Kwati Smart City

Wisdom Kwati Smart City - We are a company dedicated to building sustainable cities by integrating smart technologies in our service delivery, thereby providing our clients with luxurious yet tremendously affordable real estate solutions as well as investment opportunities and property management.

We are recruiting to fill the position below:

Job Title: Head, Operations / Business Development Manager

Location: Katampe District, Abuja (FCT)
Employment Type: Full-time

Job Description

• The Business Development / Operations Manager is responsible for driving merchant acquisition, POS terminal deployment, operational efficiency, and revenue growth for the fintech company. The role combines commercial strategy with day-to-day operational execution to ensure scalable, compliant, and profitable POS operations.

Key Responsibilities
Business Development:

• Drive merchant acquisition, onboarding, and retention for POS services.
• Develop partnerships with aggregators, agents, and enterprise merchants.
• Identify new markets, locations, and growth opportunities.
• Implement pricing, commission, and incentive structures to grow transaction volumes.

Operations Management:

• Oversee end-to-end POS deployment, activation, and maintenance.
• Manage agent networks, field officers, and operational partners.
• Ensure high POS uptime, transaction success rates, and service quality.
• Coordinate terminal logistics, inventory, replacements, and repairs.

Performance & Reporting:

• Track transaction volumes, revenue, and operational KPIs.
• Prepare periodic performance and operational reports for management.
• Monitor fraud trends, chargebacks, and operational risks.

Compliance & Stakeholder Management:

• Ensure operations comply with CBN, NIBSS, AML/CFT, and internal policies.
• Liaise with settlement banks, switching partners, and vendors.
• Support audits and regulatory reviews related to POS operations.

Educational Qualification

• Bachelor’s degree in Business Administration, Marketing, Finance, Economics, or related field.
• MBA or relevant professional training is an added advantage.

Experience:

• 3–5 years experience in fintech, payments, banking, telecoms, or agency banking.
• Proven experience in POS deployment, merchant acquisition, or field operations.
• Experience managing agents, sales teams, or operational units.

Technical Skills:

• POS deployment & merchant acquiring operations
• Knowledge of payment systems and transaction flows
• Basic understanding of NIBSS, settlement & reconciliation
• Data analysis, reporting & performance tracking
• Vendor & agent network management

Soft Skills:

• Strong negotiation & relationship management skills
• Strategic thinking with execution focus
• Leadership & team coordination
• Problem-solving and decision-making
• Ability to work under pressure and meet targets

Other Requirements:

• Willingness to travel and supervise field operations.
• High level of integrity and accountability.
• Good knowledge of the Nigerian payments ecosystem.
• Proficiency in Microsoft Office and digital reporting tools.

Salary
N200,000 - N250,000 / Month.

Application Closing Date
31st January, 2026.