Front Desk / Customer Engagement Executive at Wendernek Consulting Limited

Wendernek Consulting Limited is the leading human resource outsourcing management solutions provider in Nigeria. Our purpose is to provide applied and bespoke solutions to our clients.

We are recruiting to fill the position below:

Job Title: Front Desk / Customer Engagement Executive

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities
Customer Experience Management:

• Greet and welcome guests at the spa.
• Explain thevarious products and services to guests.
• Ensure a smooth and comfortable experience for customers from the entry pointtill they exit the premises.
• Manage customer complaints and ensure that guests feel comfortable.
• Escalate customer queries to the doctor and Therapists when necessary.
• Schedule treatments and therapies as per the client’s appointments, in coordination with the team.

Customer Engagement and Sales at the Center:

• Manage correspondence with guests on email, WhatsApp, phone.
• Manage incoming calls, emails, chats, and walk-in inquiries with a high standard of customer service.
• Make invoices of products and services at the front desk.
• Send out reminders to guests regarding their treatments and appointments.
• Manage official WhatsApp number for the center.
• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Establish, develop and maintain positive business and customer relationships.
• Achieve agreed upon sales targets and outcomes within schedule.
• Reach out to customer leads through cold calling.
• Coordinate sales effort with team members and other departments.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Maintain accurate customer records in the CRM system, including communication history, preferences, and feedback.
• Assist the various events at the center and outside the center.

Sales (Online and Field Engagement):

• Manage online sales platforms, update product/service listings, respond to inquiries, convert into clients through calls and chats, and coordinate deliveries.
• Engage potential clients through field visits, networking events, exhibitions, and sales pitches.
• Maintain relationships with current clients, upsell or cross-sell products, and gather feedback for improvement.

Reporting:

• Manage the Bank POS and Billing through the company provided software.
• Provide end of day reports and participate in reconciliation with finance department.
• Prepare daily, weekly and monthly sales reports with insights and recommendations.
• Update status of enquiries in the CRM system and templates provided.

Administrative Duties:

• Supervise and coordinate daily administrative functions to ensure smooth business operations.
• Prepare performance reports, meeting minutes, and project summaries for executive review.
• Oversee the maintenance of company facilities, ensuring safety, cleanliness, and functionality.
• Work with external service providers for maintenance, repairs, and facility upgrades as and when needed.
• Handle incident reports, facility-related complaints, and emergency response planning as and when needed.

Requirements

• Bachelor's Degree / HND. 
• At least 5-7years’ experience in sales, front desk and multi-functional role.
• Pleasing personality, well-groomed with excellent communication skills.
• Strong adaptability and time-management skills.
• Excellent interpersonal and problem-solving abilities.
• Integrity, attention to detail, and the ability to work with minimal supervision.
• Troubleshooting skill with dynamic and progressive attitude.
• A positive attitude and alignment with the values of the wellness industry and customer service.
• Proficiency in Front office tools (e.g., Google tools, Microsoft tools) and administrative tools.

Preferred Attributes:

• Previous experience in wellness, hospitality, or lifestyle industries.
• Familiarity with customer-facing operations.
• Interest in health and wellbeing practices.

Remuneration
N350,000 per month.

Application Closing Date
26th January, 2026.

How to Apply
Interested and qualified candidates should send their CV or Resume to: recruitment@wendernek.com using the Job Title as the subject of the mail.