ICT Operations Manager at Frandek International Consulting

Frandek International Consulting has a long history of Capacity Building Training within Organizations in the Public and Private Sectors at Local, National and International Levels especially in the area of cutting-edge Institutional Strengthening, Training Delivery and Strategic Business Development. Our key areas of expertise are in Strategic Planning, Change Management, Performance Management, Risk and Disaster Management, Security Management, Leadership Coaching and Mentoring Scheme, Business Process Re-Engineering, Employment Training, Staff Recruitment and Progression, Research and Organizational Development

We are recruiting to fill the position below:

Job Title: ICT Operations Manager

Location: Garki, Abuja (FCT) 
Employment Type: Full-time

Job Summary

• The ICT Officer will provide strategic leadership, management oversight, and technical direction for the organization’s information and communication technology operations.
• The role requires a professional who can function effectively as a team leader, ensure reliable ICT service delivery, oversee systems, infrastructure, and digital tools, and build the technical capacity of staff across the organization.
• The successful candidate will combine hands-on ICT expertise with strong managerial, coordination, and training skills.

Key Responsibilities
ICT Leadership & Management:

• Provide leadership and oversight for all ICT functions, systems, and infrastructure.
• Manage Operations.
• Facilitate the implementation of strategic Initiatives.
• Drive Governance and implement governance initiatives
• Develop and implement ICT strategies aligned with organizational goals.
• Supervise and coordinate the activities of the ICT team and external service providers.
• Assign tasks, set performance targets, and monitor team output and service quality.
• Prepare ICT work plans, budgets, and progress reports.

Systems & Infrastructure Oversight:

• Oversee the management of networks, servers, databases, hardware, and software systems.
• Ensure availability, security, and optimal performance of ICT systems and digital platforms.
• Coordinate system upgrades, deployments, and maintenance activities.
• Ensure data protection, backups, cybersecurity controls, and business continuity plans are in place.
• Manage ICT assets, licenses, and inventory.
• Act as an interface between the organization and the I.T developers.
• Design, update and manage all organisational websites.
• Provide IT Support especially for web-based systems.
• Install new enabled IT processes and systems across clients’ functions.
• Drive market needs for IT solutions to increase market share.
• Align organizational I.T strategy with customer experience strategy.
• Support the facilitation, design and Automation of I.T systems.
• Troubleshoot on our I.T solution platform.
• Monitor and manage I.T systems for optimum performance.
• Ensure the security and confidentiality of all I.T equipment including software.
• Address key accounts’ needs to maximize I.T solution generation
• Regularly update hard drives with the latest information collated.
• Develop, review, and enforce ICT policies, procedures, and standards.
• Ensure compliance with data protection regulations, cybersecurity best practices, and organizational policies.

Capacity Building & Training:

• Assess ICT skills gaps across departments and develop capacity-building plans.
• Design and deliver ICT training sessions, workshops, and user support programs.
• Build staff capacity on enterprise systems, digital tools, cybersecurity awareness, and data management.
• Support the adoption of digital tools and automation to improve efficiency.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.

Required Experience:

• Minimum of 3 years’ experience in ICT roles, with experiencein a supervisory or managerial capacity.
• Proven experience leading ICT teams and overseeing enterprise systems.
• Demonstrated experience in capacity building, staff training, or ICT knowledge transfer.
• Experience working in structured environments (consulting firm, corporate Organisations, NGO, or public sector) is an advantage.

Key Skills & Competencies:

• Strong team leadership, coordination, and people management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to translate technical concepts into non-technical language.
• Strong planning, documentation, and reporting skills.
• High level of integrity, professionalism, and accountability.
• Ability to work under pressure and manage multiple priorities.

Application Closing Date
29th January, 2026.