Customer Service Executive (Hospitality) at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Customer Service Executive (Hospitality)

Location: Lagos
Employment Type: Full-time
Department: Operations / Customer Experience

Job Summary

• The Customer Service Executive will serve as the primary point of contact for customers and guests, ensuring a high standard of service delivery across all interactions.
• The role requires prior experience within the hospitality industry (hotel, restaurant, or related service environment) and a strong ability to manage customer expectations, resolve issues efficiently, and contribute to overall customer satisfaction and business reputation.

Key Responsibilities

• Customer Interaction & Service Delivery: Provide courteous, professional, and personalized service to customers and guests, ensuring their needs are promptly attended to from arrival to departure.
• Inquiry Management: Respond to customer inquiries regarding services, menus, reservations, pricing, and policies through in-person, phone, and digital communication channels.
• Complaint Handling & Resolution: Receive, investigate, and resolve customer complaints calmly and effectively, ensuring issues are closed within agreed timelines and escalated appropriately when necessary.
• Reservations & Order Processing: Manage customer reservations, bookings, and orders accurately while ensuring information is correctly recorded in company systems.
• Interdepartmental Coordination: Liaise with relevant departments such as front office, kitchen, housekeeping, and operations teams to ensure customer requests are fulfilled efficiently.
• Customer Experience Improvement: Gather customer feedback and identify service gaps or improvement opportunities to enhance overall service quality.
• Service Standards Compliance: Ensure all service interactions comply with company policies, brand standards, and hospitality best practices.
• Upselling & Revenue Support: Promote additional services, menu items, and special offers to customers where appropriate to increase revenue and enhance their experience.
• Record Keeping & Reporting: Maintain accurate records of customer interactions, complaints, and feedback, and prepare basic reports when required by management.
• Professional Representation: Maintain a professional appearance and conduct at all times, serving as a positive representative of the company brand.

Qualifications & Experience

• OND / HND / BSc in Hospitality Management, Business Administration, or a related field is an advantage.
• 2–3 years experience in a customer-facing role within a hotel, restaurant, or hospitality organization.
• Experience using POS systems, booking platforms, or customer service software is desirable.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should forward their CVs to: careers@elvaridah.com using the job title as the subject of the mail.