Collection Manager (South West) at Gamma Mobility Limited

Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we're rapidly expanding and we would like you to be a part of our journey.

We are recruiting to fill the position below:

Job Title: Collection Manager (South West)

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

• The Collections Manager will lead Gamma Mobility’s centralised collections function, ensuring strong repayment performance across a large and high-frequency portfolio.
• This role is responsible for driving collections strategy, optimising daily execution, and managing team productivity to consistently meet cash collection targets.
• The ideal candidate is a disciplined operator with strong leadership and analytical skills, capable of improving collections outcomes while maintaining a high-performing, compliant, and customer-focused collections operation.

Roles and Responsibilities
Collections Strategy & Execution Excellence:

• Develop and lead collections strategies that maximize repayment performance across the portfolio.
• Translate strategy into clear daily execution plans and recovery priorities.
• Ensure collections activities are consistent, structured, and aligned to business performance goals.
• Introduce data-driven interventions to improve collection outcomes and reduce delinquency trends.

Centralized Collections Operations Management:

• Oversee centralised, virtual collections operations across assigned cities.
• Ensure structured customer follow-up through approved digital and call channels.
• Maintain disciplined workflows and routines to support consistent daily recovery performance.
• Ensure customer engagement is professional, firm, and aligned with company values.

Team Leadership & Productivity Management

• Lead, coach, and manage a team of centralised collections officers.
• Set productivity standards, performance expectations, and daily recovery targets.
• Build and implement performance management routines including coaching, reviews, and corrective actions.
• Design incentive and accountability structures that drive outcomes, not just activity.

Monitoring, Reporting & Portfolio Insights:

• Own collections dashboards and performance reporting for leadership visibility.
• Monitor repayment performance trends and identify risks early to protect cash flow.
• Track effectiveness of collections strategies and recommend improvements where needed.
• Provide insights that inform credit decisioning, customer segmentation, and operational improvements.

Escalation & Cross-Functional Collaboration:

• Ensure effective escalation and handover of unresolved cases to the City Manager team for field recovery.
• Collaborate with Credit & Risk, Operations, Finance, Legal, and City Teams to resolve customer issues impacting repayment.Support improvement of payment processes, customer communication, and operational drivers of delinquency.

Compliance, Governance & Continuous Improvement;

• Ensure collections practices follow internal policy, ethical standards, and applicable regulations.
• Maintain well-documented processes and ensure audit readiness.
• Continuously improve SOPs, scripts, and workflows to strengthen recovery performance and team efficiency.

Requirements

• Master’s degree in Business Administration, Operations Management, Finance, or related field.
• Minimum of 6 years of progressive experience in a Collections Role with a deep understanding of collections performance management and productivity systems.
• Strong negotiation, customer engagement, and conflict resolution skills.
• Data-driven mindset with strong comfort using dashboards and performance analytics.
• High ownership, attention to detail, and ability to perform under daily target pressure.
• Strong leadership, coaching, and stakeholder management capability.

Key Skills:

• Strong strategic and operational execution ability.
• Deep understanding of collections performance management and productivity systems.
• Strong negotiation, customer engagement, and conflict resolution skills.
• Data-driven mindset with strong comfort using dashboards and performance analytics.
• High ownership, attention to detail, and ability to perform under daily target pressure.
• Strong leadership, coaching, and stakeholder management capability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online