Customer Service Representative at Adins Academy

Adins Academy is a dynamic and multifaceted company providing services across Information and Technology, General Contracts, General Merchandise, and Online Solutions. In addition to our core offerings, we are also actively engaged in Recruitment, HR Consulting, and Talent Acquisition services.

We specialize in helping businesses, both local and international - find, assess, and hire the right talent to meet their workforce needs. Our recruitment services are tailored to meet industry-specific demands, ensuring our clients get access to highly skilled and vetted professionals. From sourcing entry-level candidates to executive-level placements, we act as a trusted partner in every step of the hiring process.

As part of our consulting and HR services, we also support organizations with employee onboarding, performance management strategies, workforce planning, and operational HR guidance. At Adins Academy, we are committed to bridging the gap between talent and opportunity, enabling businesses to grow with the right people and the right strategy. Whether you're a company looking to recruit top talent or a professional seeking the next big opportunity, Adins Academy is here to make the connection seamless and successful.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Provide multi-channel customer support (chat, email, phone) for trading, account issues, platform usage, and transaction inquiries.
• Guide clients on how to use the trading platform, including account setup and trading activities.
• Stay updated on market trends and company products to offer accurate, proactive support.
• Escalate complex issues and ensure compliance with regulations (KYC, AML).
• Contribute to customer retention by offering personalized support and solutions.

Qualifications

• Bachelor's degree preferred, with certifications in crypto/Forex a plus.
• 1+ years in customer service (preferably in fintech, telecommunications, crypto, or trading).
• Familiarity with trading platforms and basic knowledge of cryptocurrency/Forex markets is an added advantage.
• Strong communication, problem-solving skills, and ability to handle sensitive information.

Application Closing Date
28th February, 2026.

How to Apply
Interested and qualified candidates should send their CV to: ngcshiring@tradev-group.com using the Job Title as the subject of the email.

Note: Only qualified candidates would be contacted. Thank you.