Telesales Representative - Inbound at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Telesales Representative - Inbound

Location: Lagos
Employment Type: Full time
Department: Fintech, Customer Retention

About the Role

• We are looking for a Telesales Representative – Inbound to join our Customer Retention group, as we scale up and drive digital and financial inclusion across our markets.
• As a Telesales Representative, you will be the voice that helps customers grow, guiding them through their journey to better devices and expanded opportunities.
• Working directly with customers every day, you'll help them upgrade their lives by finding the right products, solving their problems, and making sure they get the most out of their M-KOPA experience
• At M-KOPA, helping customers upgrade isn't just about selling products—it's about opening doors to new possibilities. You will connect customers with the technology they need to improve their lives, whether that's a better phone, additional services, or access to financial tools that can help them achieve their goals.
• Your role combines helping customers, solving problems, and finding new opportunities for growth.
• You'll handle customer upgrades and device requests, verify customer information to keep everyone safe, and help customers choose the right plans for their needs.
• You'll also sell additional products that enhance their experience and provide support when they need help with their devices or apps.
• This is a hybrid role in Lagos reporting to the Telesales Team Leader.

Requirements

• We need someone with 1-2 years of experience in a call centre or customer service environment, preferably with some sales or telesales experience.
• You should be comfortable talking to customers, solving their problems, and helping them find what they need.
• You should have strong communication skills and be naturally good at building trust with customers. We're looking for someone who is patient, empathetic, and pays attention to details while also being results-oriented and able to work independently.
• Most importantly, you should be a team player who can handle multiple tasks and genuinely cares about helping customers succeed.
• Experience with CRM systems or mobile financial services would be great, but we're happy to train the right person.

Application Closing Date
Not Specified.