Senior Product Designer - Retention at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Senior Product Designer - Retention

Location: Lagos
Employment Type: Full time
Department: Fintech Technology Product Design

About the Role

• We are looking for a Senior Product Designer to drive exceptional user experiences for our retention products as we scale up and drive digital and financial inclusion across our markets.
• ''This role offers the opportunity to shape how design drives customer experience for critical financial products at a crucial growth moment.
• You'll create cohesive, high-quality user experiences across all touchpoints for customers across multiple African markets, working with talented cross-functional teams including product managers, engineers, data scientists, and commercial stakeholders.''

Responsibilities
In this role, you would be responsible for:

• Conducting user research and translating insights into compelling design solutions for cash loans, airtime, and health insurance products
• Creating end-to-end design experiences using established design systems while ensuring visual cohesion
• Developing prototypes and iterating based on user testing and stakeholder feedback
• Collaborating with Product Management and Tech teams to define UX strategy for your product area
• Implementing and extending our design system to ensure consistency across multiple touchpoints
• Conducting usability testing and incorporating feedback to optimize customer experiences
• Working directly with customers to understand their needs and validate design decisions
• Partnering with engineering teams to ensure high-quality implementation of designs
• Contributing to design metrics that demonstrate impact on business outcomes
• Since this role requires conducting user research in market, the ideal candidate for this role should either be based in or willing to relocate to either Kenya or Nigeria.

Requirements
Your application should demonstrate:

• 5+ years experience in product design with a focus on customer-facing digital products
• Strong UX/UI design skills with proven ability to create intuitive, user-centered designs
• Extensive experience conducting user research and translating findings into design decisions
• Proficiency in prototyping tools (Figma, Sketch, or similar) and creating interactive prototypes
• Experience working with and contributing to design systems from concept to implementation
• Ability to balance user needs with business goals and technical constraints
• Strong collaboration skills working with cross-functional teams
• Experience with end-to-end product design from research through implementation
• Excellent communication skills with ability to articulate design decisions to diverse stakeholders
• Experience in fintech, financial services, or insurance products is highly desirable.

Application Closing Date
Not Specified.