Technical Testing Senior Lead at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Technical Testing Senior Lead

Location: Lagos
Employment Type: Full time
Department: Smartphones - Warehouse and Logistics

About the Role

• We are looking for a Technical Testing Senior Lead to join our Warehouse & Logistics Team as we scale up and drive digital and financial inclusion across our markets.

What makes this different

• Most technical testing roles: test, document bugs, hand off. You're measured on defects found.
• This role: own the entire technical customer experience for M-KOPA phones in Nigeria and Ghana. You don't just identify issues, you conduct root cause analysis, train repair centers, develop RFS (Ready for Sale) configuration processes, and partner with Commercial teams to ensure technical implementations support business goals.
• This is a (hybrid/on-site) role, you would be working from our offices in Nigeria office, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Commercial Testing Manager.

Your impact

• You'll manage phone configuration processes, maintaining firmware and settings that directly shape how first-time users experience smartphones.
• You'll conduct technical testing (catching bugs pre-launch) and commercial testing (validating end-to-end customer journeys). When technical issues emerge through Care Centers, you'll diagnose, document, and resolve them; then train teams to prevent recurrence.
• This isn't testing in isolation. You'll partner with Retail, Operations, and Commercial teams, ensuring technical excellence translates into seamless experiences. Your training programs will shape how teams handle configurations and repairs across Nigeria and Ghana.

Why this timing matters

• We've grown from 5 million to 7 million customers, building infrastructure to reach 10 million. We're not randomly hiring; we're systematically strengthening foundations that enable millions of first-time smartphone users to have excellent experiences.
• This Technical Testing Senior Lead role is part of that deliberate expansion. Every configuration process, firmware update, and customer experience test you conduct gets multiplied across hundreds of thousands of devices.

Must-have Qualifications

• Demonstrable expertise with Android OS, including rooting, flashing, and phone configuration
• Proven ability to systematically diagnose technical issues and conduct root cause analysis with precision
• Established track record training stakeholders on complex technical processes
• Bonus: Experience with Samsung KNOX/Softlock or similar phone locking platforms.

Why M-KOPA?

• At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Application Closing Date
Not Specified.