Collections Officer at Drugstoc eHub Limited

DrugStoc is a Nigerian health-tech and pharmaceutical distribution company improving access to safe, affordable medicines.
It connects licensed healthcare providers directly to trusted manufacturers through technology-enabled procurement and logistics.
By reducing supply chain inefficiencies and counterfeit risks, DrugStoc ensures reliable, compliant delivery of medicines.
The company leverages data and operations excellence to strengthen healthcare outcomes across Africa.

We are recruiting to fill the position below:

Job Title: Collections Officer

Location: Ojota, Lagos
Employment Type: Full-time

Job Summary

• The Collections Officer is responsible for recovering outstanding debts owed to DrugStoc by managing overdue customer accounts, negotiating payment arrangements, and securing timely payments.
• The role is critical to maintaining healthy cash flow, minimizing bad debt, and balancing firm collections with positive customer relationships.

Jobs to be Done

• Debt recovery
• Receivables management
• Bad debt control
• Customer relationship management

Core Responsibilities

• Review receivables aging reports, prioritize overdue accounts, and maintain accurate debtor records.
• Contact customers with overdue balances via calls, emails, and written communication.
• Negotiate and manage payment plans in line with company policies.
• Track compliance with agreed payment terms and follow up on missed payments.
• Document all collection activities and update internal systems accordingly.
• Issue final demand notices and recommend escalation to legal or third-party recovery when required.
• Collaborate with Sales, Account Managers, and Finance to resolve disputes affecting payment.
• Prepare regular reports on collections performance, overdue balances, and recovery trends.

Core Expertise

• Strong negotiation and debt recovery skills.
• Excellent communication and relationship management abilities.
• Solid understanding of credit control, receivables, and collection processes.
• Experience with financial reporting, delinquency analysis, and compliance requirements.
• High attention to detail and strong record-keeping skills.

Qualifications & Experience

• Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 2 years’ experience in collections, credit control, or accounts receivable.
• Experience in the pharmaceutical or healthcare sector is an advantage.
• Proficiency in ERP, accounting, or CRM systems.
• Knowledge of debt collection regulations and high standards of integrity.

Application Closing Date
20th January, 2026.