Client Relationship Officer at Havana Group

Havana Group is a diversified organization with a strong portfolio spanning real estate, media, technology, and hospitality. We are driven by innovation, excellence, and impact across all our businesses.

We are recruiting to fill the position below:

Job Title: Client Relationship Officer

Location: Enugu
Employment Type: Full-time

Responsibilities
Client Engagement & Support:

• Act as the primary point of contact for customers, handling inquiries and concerns throughcalls, emails, and in-person interactions.
• Ensure timely resolution of customer complaints and escalate unresolved issues when necessary.
• Provide accurate information about company products, services, and policies.

Relationship Management:

• Build and maintain strong relationships with both new and existing customers.
• Identify customer needs and provide solutions to enhance satisfaction.
• Follow up with clients to ensure their concerns are addressed and they remain engaged with the company.

Service Improvement & Feedback Management:

• Gather and analyze customer feedback to identify trends and areas for improvement.
• Work with internal teams to improve customer experience based on feedback.
• Recommend process enhancements to boost customer satisfaction and retention.

Sales & Business Support:

• Collaborate with the sales and marketing teams to support customer acquisition and retention strategies.
• Promote company offerings and upsell products or services where applicable.
• Assist in onboarding new customers and ensuring a smooth transition.

Crisis Management & Conflict Resolution:

• Handle difficult customer interactions with professionalism and problem-solving skills.
• Follow company protocols for managing disputes and escalating serious issues.
• Ensure a positive resolution that aligns with company policies.

Administrative & Reporting Duties:

• Maintain and update customer records in the company database.
• Prepare regular reports on customer interactions, satisfaction levels, and service improvements.
• Ensure compliance with company policies and industry regulations.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in customer service, sales, or client relations.
• Excellent verbal and written communication skills for handling calls and emails.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in CRM software, Microsoft Office, and customer service tools.
• Knowledge of customer service best practices and industry trends.

What We Offer

• N80,000 - N150,000 Monthly.
• Opportunity to contribute to multiple innovative businesses under the Havana Group umbrella
• Supportive team environment encouraging creativity, growth, and learning.
• Exposure to projects that impact education and community initiatives.
• Access to modern tools and resources for professional development.
• Performance based incentives.
• Health plan.

Application Closing Date
31st January, 2026.