Admin – Data & Communications Management Executive at Safety Consultants Solutions Provider

Safety Consultants Solutions Provider (SCSP) is a leading service provider of Operational Risk Management Service for Protection of Life, Environment, Asset and Business Continuity. In the course of doing business over the past 15 years, we have identified skills and knowledge gaps in Fire and Security Risk Assessment, Engineering and Construction as a critical challenge to business and society at large. SCSP business strategy is to provide quality engineering solutions and consultancy services that rely on innovation as a core disquisition.

SCSP adopt holistic approach to the critical aspects of customer requirements. The effective management of technical safety, risk, and reliability is one of the first priorities in any construction, oil, and gas development project. Production facilities are usually quite complex, and often located in unique environments that are almost always hostile, with plenty of potential for safety breaches, negative environmental impact or loss-making downtime.

The ability to predict and prevent or mitigate undesirable events is the single most important factor in achieving business success – in the construction, banking, oil & gas industry, and in the energy sector at large. We, Safety Consultants and Solution Provider are here to ensure business continuity and life safety by creating an enabling environment. SCSP evolve to meet industries’ needs through our different services.

We are recruiting to fill the position below:

Job Title: Admin – Data & Communications Management Executive

Location: Ajah, Lagos
Employment Type: Full-time

Job Summary

• The Admin – Data & Communications Management Executive is responsible for managing organizational data, digital communications, and online engagement platforms to support efficient operations, decision-making, and stakeholder interactions.
• This role is a data-driven, technology-enabled approach to managing large-scale online customer interactions, internal communications, and reporting.
• The role requires a strong IT background, hands-on experience with online CRM tools, large customer service environments, and data visualization for management reporting.
• The position supports management by ensuring data integrity, actionable insights, and seamless communication across internal teams and external stakeholders..

Key Responsibilities

• Manage and maintain centralized databases for customers, projects, vendors, and internal operations.
• Administer and optimize online CRM platforms for large customer service operations, ensuring accurate data capture, updates, and reporting.
• Coordinate online customer communication channels (email platforms, CRM portals, ticketing systems, dashboards).
• Develop and manage data dashboards, visual reports, and performance metrics for management review.
• Analyze operational, customer, and service data to identify trends, gaps, and improvement opportunities.
• Ensure data accuracy, integrity, security, and compliance with company policies.
• Support interdepartmental communication through structured reporting, documentation, and digital collaboration tools.
• Plan, coordinate, and track service-related activities across Operations, HSE, Engineering, Sales, and Marketing using data-driven tools.
• Prepare periodic reports on service delivery, customer engagement, response time, and system performance.
• Support online marketing, digital communications, and brand visibility through data-backed insights.
• Maintain document control systems, digital records, and audit-ready documentation.

• Provide technical support for CRM usage, data tools, and reporting systems to internal users.
• Liaise with IT vendors, system integrators, and software providers as required.
• Continuously improve processes through automation, analytics, and system enhancements.
• Professionally manage all prospective and actual customers of the company.
• Represent SCSP in exhibitions, trade shows, and others.
• Active use of Customer Relationship Management (CRM) tool.

Qualifications & Experience

• BA / BSc Degree from an accredited university, preferably in Information Technology, Computer Science, Data Science, Information Systems, Communications Technology, or related field.
• 2–5 years’ experience in data management, online customer service platforms, CRM administration, or digital operations.
• Proven experience working with large online customer databases or high-volume customer service environments.
• Strong proficiency in data visualization and reporting tools (e.g., dashboards, analytics platforms, advanced Excel)
• Strong time management skills -- ability to prioritize and meet deadlines
• Diligent work ethic- must be self-motivated and take a proactive approach to work schedule
• Demonstrated ability to thrive under pressure in in a fast paced, entrepreneurial environment.

Skills & Competencies:

• Excellent organizational and time-management skills.
• Strong written and verbal communication skills for client interactions.
• Attention to detail and high standards for data/document accuracy.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficiency in MS Office, CRM tools, and cloud-based collaboration platforms.
• Analytical mindset with problem-solving capabilities.
• Ability to work independently in a hybrid environment.

Key Interfaces:

• Clients / Stakeholders
• Project Managers / Technical Teams
• Sales, Marketing & Operations Teams
• Regulatory or Compliance Bodies

Travel Requirements:

• Occasional travel may be required for client meetings, audits, or project oversight (approx. 10–15%).

Application Closing Date
6th February, 2026.