Area Technical Officer at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Area Technical Officer

Job Identification: 691
Location: Lagos
Job Schedule: Full time

About the Role

• The job purpose is to coordinate, control, manage, support and track day-to-day network operations in the Zone to ensure optimal network availability, coverage, maintaining target network KPI’s to deliver plus one network quality.
• Providing local network support for both the Sales and marketing team in the Zones to ensure that network impacting issues are proactively resolved. 

Responsibilities
Day to day management of all Zonal Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and  QoS:

• Support the Operational Interface to both internal and external stakeholders especially Commercial teams to ensure customer issues are resolved within acceptable KPIs
• Track Special events calendar with Marketing functions and ensure best in class service during special events within Zone.
• Tracking Zone Network performance (Various KPIs and Network Availability)
• Ensure that special task/project required by HQ Technical is carried out in the Zone. 
• Closely working with  E//MS Team to develop processes to prevent/reduce network failures
• Tracking and ensuring that Colo Partners deliver on SLAs
• Ensure SAQ activity is up to date (Rental renewal and lease payments with Zonal Finance
• Following with various internal functions, MS Partners, Colo Partners on all issues affecting Radio Network availability, Quality and experience
• Ensure security and community issues do not cause delayed closure of sites
• Advising and ensuring implementation of preventive activities by MS Partners and Colo Partners in order to improve network performance
• Support Periodic audit of all Transmission, Core and Radio Network and preventive maintenance schedule audit 
• Ensuring the adherence to applicable regulatory requirements
• Audit and support Zonal spares management to ensure availability of both critical and non critical spares at the Zonal warehouses
• Probes network experience by doing a weekly trending analysis of the volume as well the types of complaints received 
• Ensure proactive and continuous improvement of customer experience and perception within zone.
• Daily analysis of worst cells and follows up with MS partners on corrective and preventive measures.
• Ensure power availability of all IBS sites that are not transferred to Tower Company.
• Drive continuous Network improvement of own zone drawing up improvement plan and following up on related functions within network.

Prepare and manage the annual Zonal operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria (Financial):

• Direct Annual Zonal Operating Plan compilation for Airtel Nigeria Networks
• Direct achievement of Annual Zonal Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments
• Ensure Key focuses on recurring Operating Expenditure.

Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP(Process Management):

• Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
• Identify, document and implement pertinent processes   procedures and policies that will continually improve operational efficiency
• To ensure that all network facilities are maintained in adherence to global best practices

Regulatory Compliance:

• Ensure that all activities of Operations and Maintenance in the Zone adhere to corresponding regulatory requirements in daily operations. 

Partner Management:

•  Ensure all processes for effective management of Partners.
• Ensuring that Zonal SP requirements receive the necessary support from both the network local and central teams

Educational Qualifications

• Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)

Relevant Experience 

• 5-10 years of varied experience in operation and maintenance in the Telecom industry
• 3-5 years managerial/Supervisory experience in a GSM/mobile company

Other requirements 

• Analytical and Presentation skills
• Strategic negotiation skills 
• Entrepreneurial disposition in decision making and managing resources
• Logical decision making abilities

Application Closing Date
23rd January, 2025 at 00:30